"Positioned high up on hills, the hotel offers a view that is breathtaking…these are for certain rooms. Inside is immaculate, modern and the terrace/bar/restaurant looks directly at Vesuvius. I was a little disappointed at how small it was and how whilst the hotel itself looked recently refurbished, the room needed attention e.g., the floor tiles were chipped/cracked, and the cupboard door was ill-fitting. The size of the rooms appears to be the most commented feature in reviews. However, the view was unbelievable…doesn’t get any better.
I sometimes imagine how royalty is treated when they visit hotels. I honestly felt like a king as the staff are very attentive, nothing is any trouble and all the staff (including receptionists and the maids) were wonderful…the UK could learn something from this hotel in relation to how to provide outstanding customer service.
Food and drink are not cheap but then the choice was good, cooked/presented to a high standard, awesome in flavour, delivered quickly and with a smile…worth it for me personally. The pool was a great size, immaculate and looked after by very attentive and friendly pool attendants who on arrival, adjust your sunbed/umbrella and provide you with fresh towels…great service. They even take your drinks order and it’s delivered to you by bar staff. So yes, the rooms are a bit small (but you are out all day) but given the hotel décor, the location/views and the outstanding service, I’d recommend this to anyone!"
