I was thrilled to arrive at Stormy Point Village in Branson, Missouri, for a family trip with my sister and our kids during spring break. Despite our well-planned itinerary, our check-in experience was disappointing. Despite arriving at 4:00 pm as scheduled, our rental unit wasn't ready. After waiting until 5:30 pm and making several inquiries, we were finally given access to a single room instead of the two-bedroom unit we had reserved. When I asked about compensation for the inconvenience, the regional manager, Gaby, was dismissive and unhelpful. Furthermore, the attitude displayed by the regional, was rude and unprofessional. Overall, the poor customer service experience has left us resolved never to rent from Stormy Point Village again.