2/10 Poor
Sep 18, 2022
The hotel had a party with a very very laud music playing till 3am in the morning. Our rooms were located just above the party room. Despite asking reception to change our rooms or have the music lowered they were not able to accommodate us. I reserved 2 rooms for my 84 yrs old father and me and my sister. The hotel did not informed us that there will be a party during our stay. Had they done that I would have cancelled the reservation. Further more when my dad was checking in the receptionist asked that he pay for the rooms which he did. This is unacceptable and for this reason I ask for refund. I will never stay at this hotel and will not recommend it to any one. My family and I are very disappointed.
Magdalena
Magdalena, 1-night trip