Unfortunately, we did not have a pleasant stay at this property. Save yourself the trouble and please avoid staying here.
The following issues occurred:
1. Air Conditioning - non-operative in the room on the 2nd floor. When complained about this to the reception staff, they advised that we open a window for some fresh air. Temperatures outside were high as we were staying at the property in the middle of July.
2. Clogged Sink - again, advised reception about this. After significant back and forth, hotel staff sent a maintenance person to the room who could not unclog the sink (tried with a small plunger for approx. 5 mins). He shrugged and left the hotel room. He did not provide any advice or support.
3. Poor Customer Service - after the above issues, we asked reception to be moved to a different room. Reception staff were very resistant to this and advised us that we can be moved for one night but then we would need to move back to the same room. We found that unacceptable and requested for the manager to be contacted. We were eventually moved to a room on the 3rd floor (which had working AC and a working sink) but had a foul smelling mattress and sheets on one of the twin beds in the room.
At this point in time, we decided to simply sleep on one bed, cut our losses and never book this hotel again.