After receiving multiple confirmation emails/texts throughout the day, my husband, juvenile daughter and I arrive at the hotel only to be told that our reservation had been canceled. According to the desk clerk, this happens all of the time. He did offer to try to find us another hotel but we did our own research and booked elsewhere. However, this was on a friday evening and aside from the severe inconvenience, the new hotel cost us a lot more money. And I never once received an email/text advising us of the cancelation, nor have I heard a word afterwards. Barely an apology, and this is repeat behavior from this chain according to one of their own employees.