The Good:
- excellent location - not in the city centre but walkable to/from the cathedral, main Christmas markets.
- shopping & dining - Köln’s finer, unique, curated and hipper shopping options are in the area. Think local and independent. Similar idea for dining plus local specialty coffee shops
- easily accessible by public transit
- quiet area
- room condition - balcony, updated room interiors, clean carpets, overall a well-designed room with ample storage space
The Not-So-Good
- room condition - shower space isn’t the issue. The awkwardness of the doors and the positioning of the shower plus the limited space meant significant leakage onto the bathroom floors. The main tap knobs between the shower stall and the toilet leaked too so you have quite a bit to mop up.
- service - the front desk was frequently unattended. Once, the one on shift appeared to have left to go upstairs. The automatic doors at the entrance were locked or not working. We could not enter until another guest stood on the other side to prompt the doors to open.
- billing - at check-in we were told about breakfast of which reminded the staff that it wasn’t included. They confirmed that it wasn’t but we were still charged for it but was thankfully removed after we raised the issue.
- room amenities - they gave us Nespresso coffee pods but there was no machine. We were told it was a mistake. We asked if there was a kettle at least to boil waiter and were told no
