Easily one of the best hotels we have ever stayed at. The rooms balance honoring the Victorian history, with modern comforts. Our room was spacious, the bed comfortable, and the bathroom modern. The main lounge is incrediblly comfortable and inviting, with tea and snacks available. The location is fantastic, only a 5 minute walk into the heart of Queenstown. The service is what sets this hotel apart. The multitude of small touches really make staying here a fantastic experience (the cooked to order included breakfast, drinks and baked goods throughout the day, water at night, packed breakfasts & lunches for early morning day trips, etc.), and the entire team that runs this property are friendly, helpful and dedicated to making your stay as enjoyable as possible.