The hotel room was disgusting. It was extremely humid in the hotel between the lobby, the restaurant, the hallway, and in the actual room. There was also trash sitting on the window sill in one of the hallways. I saw it because I initially went to the 3rd floor but my room was actually on the 13th floor. The room was small which was fine for me because I was solo. I noticed some stains on the ceiling. I'm unsure as to what they were. I wanted to take a shower and noticed there were no face towels. I called the front desk and asked for some. After I called, I checked the bed for any dirty sheets and found both dirty sheets and dirty pillowcases. I called the front desk back for the sheets to be changed. The front desk told me to ask housekeeping when they arrived. When housekeeping arrived, I tried to explain the situation as best I could. She misunderstood the initial request and brought toilet tissue. I went to grab the towel from the towel rack to show her, then the towel rack broke off. That was the last straw for me. I packed my suitcase back up and checked out. They offered a room change but I didn't think it was worth a try.
I asked hotels.com for a refund. They had to ask Nobile. Nobile said no, which is absolutely ridiculous as I didn't receive what was expected. I'm currently disputing the charge with my bank. Book at your own risk. I later stayed at the Mirador Hote and at Olinda Rio. Would definitely recommend both hotels.