When we got there i went to use the toilet and the seat slid off as it wasnt even attatched and ive hurt my arm badly as i had to try to stop myself from falling but it didnt help, the dishes were filthy so we had to purchase takeaway as we were a bit worried we were going to get sick, the stove top had fat and grease all over it, dried food on the dining table, totally flat batteries in the tv remote, and no spa like the photos showed, said it had wifi but it didnt, and said it had a phone to use to call reception but it didnt