The hotel in question is misrepresenting its accommodations - do not trust the photos. Upon arrival, it was discovered that the "Superior Suite" did not match the advertised images. Several furnishings, including floor lamps, bedside lamps, and bed stools, were absent from the room. One of the TVs was not working. The air conditioning units were in a state of disrepair, leaking water onto the walls. Additionally, there was evidence of human bodily fluids on the pillows, as documented in the attached photographs. The glass barrier on the balcony was cracked, posing a health and safety risk to guests. Due to the unacceptable conditions, we were compelled to check out after the first night, despite having a reservation for four nights. Regrettably, the hotel manager has been unresponsive and has declined to issue a refund for the remaining nights, even after intervention by the Hotels.com representative.
