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Hotel Mousai Puerto Vallarta Adults Only

5.0 star property
Adults-only beachfront resort with spa, near Garza Blanca Beach

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Photo gallery for Hotel Mousai Puerto Vallarta Adults Only

4 outdoor pools, free cabanas, pool umbrellas
Aerial view
Couples treatment rooms, sauna, hot tub, steam room
4 outdoor pools, free cabanas, pool umbrellas
Kayaking
Surrounded by the crystal-clear waters of Garza Blanca Beach, Hotel Mousai Puerto Vallarta Adults Only offers a tranquil retreat. Enjoy beachfront dining, relax in a cabana by one of the four outdoor pools or unwind with yoga at the health club. The helpful staff has left a lasting impression on previous guests.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • 2 outdoor tennis courts
  • Health club
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private hot tub
  • Living room
  • Premium TV channels
  • Garden
  • Daily housekeeping
$368 nightly
The total price is $442
Aug 7 - Aug 8
Total includes taxes and fees

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Corner Suite North

View from room

Corner Suite North

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 1367 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite North

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 1067 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Ultra Suites South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two Ultra Suites South Connected

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 2135 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for The Penthouse North

The Penthouse North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Penthouse North

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 2852 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Corner Suite South

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 1352 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite South

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 1067 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds North

Suite two Double Beds North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite two Double Beds North

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 1066 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite South

Master Suite South | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Master Suite South

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 1530 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite South

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 1067 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Suite South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two Suite South Connected

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 2135 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Corner Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 1317 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite two Double Beds South

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 1067 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite North

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 1065 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

Ultra Corner Suite North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Corner Suite North

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 1352 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two bedroom Master Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two bedroom Master Suite South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • 2598 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite Two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite Two Double Beds South

Highlights

Balcony
Soundproofed
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Similar properties

Exterior

Casa Velas Adults Only All Inclusive

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, 507 reviews
The price is $490
$490 nightly
$490 total
Total includes taxes and fees
Aug 11 - Aug 12
Casa Velas Adults Only All Inclusive
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About the neighborhood

Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, 48390

What's nearby

  • Garza Blanca Beach - 5 min walk - 0.5 km
  • Playa Gemelas - 3 min drive - 3.9 km
  • Playa Mismaloya - 5 min drive - 5.4 km
  • Vallarta Zoo - 7 min drive - 6.9 km
  • Malecon - 9 min drive - 9.2 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 40 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Blanca Blue Restaurant & Lounge - ‬2 min walk
  • ‪BocaDos STK - ‬7 min walk
  • ‪Noi - ‬9 min walk
  • ‪Hiroshi - ‬7 min walk
  • ‪Aquazul Beach Bar & Lounge - ‬4 min walk

About this property

Hotel Mousai Puerto Vallarta Adults Only

At Hotel Mousai Puerto Vallarta Adults Only, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just steps from Bay of Banderas. 4 outdoor pools provide a splash of fun, and guests can also take advantage of a health club and 2 outdoor tennis courts. Hiroshi - Japanese, one of 9 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious resort include 2 poolside bars, a rooftop terrace, and a hot tub. Fellow travelers love the pool and helpful staff.

All inclusive

All-inclusive room rates at Hotel Mousai Puerto Vallarta Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 145 units
    • Arranged over 18 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: midnight
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–noon
  • 9 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Racquetball/squash
  • Ecotours
  • Hiking/biking trails
  • Kayaking
  • Snorkeling
  • Evening entertainment
  • Paddleboard on site
  • Shopping
  • Free use of nearby fitness center
  • Golf lessons nearby
  • Mountain climbing nearby
  • Sailing nearby
  • Ziplining nearby
  • Marina nearby
  • Whale-watching nearby

Working away

  • Meeting room
  • Coworking spaces
  • Conference space (2809 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on site
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2014
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Picnic area
  • Piano
  • Communal living room
  • Health club
  • 4 outdoor pools
  • Designer stores on site
  • Bicycle parking
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Vegetarian dining options
  • Comprehensive recycling policy
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 59
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Smooth flooring in public areas

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 55-inch flat-screen TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Private outdoor hot tub
  • Balcony
  • Individually decorated
  • Separate living room

Freshen up

  • Rainfall showerhead
  • Shower only
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Recycling
  • Water-efficient toilets only
  • Guidebooks/recommendations

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Hiroshi - Japanese - Overlooking the ocean, this restaurant specializes in Japanese cuisine and serves dinner only.
The Terrace - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
NOI - Italian Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Open select days.
The Rooftop - This poolside rooftop bar specializes in international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
DAO-Contemporary Chinese - This beachfront restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 15 to 40 per person
  • Airport shuttle service is offered for an extra charge of USD 130 per vehicle (roundtrip, maximum occupancy 5)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.

Also known as

Hotel Mousai
Mousai Hotel
Mousai Hotel Puerto Vallarta
Mousai Puerto Vallarta
Hotel Mousai Puerto Vallarta
Mousai
Hotel Mousai Puerto Vallarta Puerto Vallarta
Mousai Puerto Vallarta Puerto Vallarta

Frequently asked questions

Does Hotel Mousai Puerto Vallarta Adults Only offer free cancellation for a full refund?

Yes, Hotel Mousai Puerto Vallarta Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Mousai Puerto Vallarta Adults Only?

Yes, there are 4 outdoor pools.

Are pets allowed at Hotel Mousai Puerto Vallarta Adults Only?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Mousai Puerto Vallarta Adults Only?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Hotel Mousai Puerto Vallarta Adults Only?

Yes, an airport shuttle is available. The charge is USD 130 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Mousai Puerto Vallarta Adults Only?

Check-in start time: 4 PM; Check-in end time: midnight. Check-out time is noon. Express check-out is available.

Is there an onsite casino at Hotel Mousai Puerto Vallarta Adults Only?

No, this resort doesn't have a casino, but Vallarta Casino (14-min drive) and Winclub Casino Platinum (15-min drive) are both nearby.

What is there to do at Hotel Mousai Puerto Vallarta Adults Only and nearby?

Have fun with onsite activities like kayaking, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 4 outdoor swimming pools. Hotel Mousai Puerto Vallarta Adults Only also has 2 poolside bars, 5 bars, and a health club, as well as a picnic area and a garden.

Are there restaurants at or near Hotel Mousai Puerto Vallarta Adults Only?

Yes, there are 9 onsite restaurants, featuring alfresco dining, Japanese cuisine, and ocean views.

Does Hotel Mousai Puerto Vallarta Adults Only have rooms with private hot tubs?

Yes, each room has a private outdoor hot tub.

Does Hotel Mousai Puerto Vallarta Adults Only have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Mousai Puerto Vallarta Adults Only like?

Hotel Mousai Puerto Vallarta Adults Only is a short 2-minute walk from Bay of Banderas and 5 minutes' walk from Garza Blanca Beach.

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Hotel Mousai Puerto Vallarta Adults Only Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
View
Restaurant
Drinks
Beach
Amenities
Room service
Ocean

What guests liked

  • The rooftop pools offered breathtaking views, great music, and excellent service, making for a truly enjoyable experience. (24 reviews)
  • The beach was a nice place to sit and soak in the sun, with a marked-off swimming area and great service from servers. (8 reviews)
  • The all-inclusive package was totally worth it, offering excellent food, drinks, and top-notch service. (9 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Best place in puerta vallarta.
Abraham Prado, 3-night trip

10/10 Excellent

Beautiful hotel. Spectacular views and exceptional service!
Claudia, 2-night trip

10/10 Excellent

i like this place, very safe with friendly staff.. diego is the best.
Hersel, 4-night trip

10/10 Excellent

I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
Carrie, 4-night trip

10/10 Excellent

We celebrated my birthday and our 26th wedding anniversary and the staff were exceptionally outstanding in many ways, ensuring our celebrations were memorable!!!!
Maryann de Leon, 4-night trip

8/10 Good

Beautiful ocean views from our balcony.
Rubina, 3-night trip

10/10 Excellent

Beautiful peaceful great service
Holly, 4-night trip

8/10 Good

This property is beautiful. Some of the staff is nice but others but
Monique Nichelle, 3-night trip

10/10 Excellent

30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
JD, 2-night trip

10/10 Excellent

excellent as always
Levon, 4-night trip

10/10 Excellent

We enjoyed the food, the roof top pool/bar. We also enjoyed our breakfast at Blanco Blue with Alexis and Ronaldo serving us. They did a wonderful job.
Katharina, 7-night trip

10/10 Excellent

Excellent resort!!
edvin, 4-night trip

10/10 Excellent

Great customer service, beautiful facility and great food
sedric, 3-night trip

10/10 Excellent

This property is absolutely beautiful an
Lilit, 3-night trip

10/10 Excellent

Excellent service and food
Kim, 6-night trip

8/10 Good

Don’t knock on the door pass 8pm unless requested
FAAIZAH, 3-night trip

10/10 Excellent

I love everything about Hotel Mousai
shikita, 5-night trip

2/10 Terrible

Worst staff and customer experience
Ismail, 3-night trip

10/10 Excellent

Excellent hotel
Amalya, 2-night trip

10/10 Excellent

Good property, good food
Paraveen M, 4-night trip

10/10 Excellent

excelente
Jose Cuahutemoc, 1-night trip

10/10 Excellent

One of the best all inclusive stays out there. Had a great stay.
mark christopher, 7-night trip

10/10 Excellent

Excelente
Lu, 1-night trip

10/10 Excellent

The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
Katelyn, 5-night trip

10/10 Excellent

We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.
Anthony, 4-night trip