In the heart of Melbourne, Arrow on Spencer offers a sophisticated retreat with laundry facilities, a state-of-the-art gym, and in-room WiFi. Guests have praised the multilingual staff who can assist with tour/ticket assistance and concierge services.
Reviews
7.07.0 out of 10
Good
Popular amenities
Parking available
Gym
Laundry facilities
Non-smoking
Air conditioning
Free WiFi
Main amenities (12)
Daily housekeeping
Fitness center
Self parking
Room service
Air conditioning
Vending machine
Self-serve laundry
Multilingual staff
Concierge services
Luggage storage
Limited hour front desk
Tour/ticket assistance
Feel at home (6)
Rollaway/extra beds
Cookware, dishware, and utensils
Television
Daily housekeeping
Laundry facilities
Elevator
Room options
Available filters for rooms
Showing 15 of 15 rooms
View all photos for Deluxe One Bedroom Apartment (QS)
Deluxe One Bedroom Apartment (QS)
Highlights
Individually furnished
Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
463 sq ft
Sleeps 3
1 Queen Bed and 1 Twin Bed
View all photos for Standard Apartment (Q)
Standard Apartment (Q)
Highlights
Individually furnished
Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
344 sq ft
Sleeps 2
1 Double Bed
View all photos for Three Bedroom Apartment (Q4S)
Three Bedroom Apartment (Q4S)
Highlights
Individually furnished
Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Private bathroom
Hair dryer
807 sq ft
Sleeps 6
1 Queen Bed and 4 Twin Beds
View all photos for Deluxe 2 Bedrooms Apartment (Q2S)
Deluxe 2 Bedrooms Apartment (Q2S)
Highlights
Individually furnished
Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
484 sq ft
Sleeps 4
1 Queen Bed and 2 Twin Beds
View all photos for Four Bedroom Penthouse (PQ7S)
Four Bedroom Penthouse (PQ7S)
Highlights
Individually furnished
Air conditioning
Heating
Refrigerator
Flat-screen TV
4 bedrooms
Private bathroom
Hair dryer
1938 sq ft
Sleeps 9
1 Queen Bed and 7 Twin Beds
View all photos for Three Bedroom Penthouse (PQ4S)
Three Bedroom Penthouse (PQ4S)
Highlights
Individually furnished
Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Private bathroom
Hair dryer
1507 sq ft
Sleeps 6
1 Queen Bed and 4 Twin Beds
View all photos for Two Bedroom Penthouse (PQ2S)
Two Bedroom Penthouse (PQ2S)
Highlights
Individually furnished
Air conditioning
Heating
Refrigerator
Flat-screen TV
2 bedrooms
Private bathroom
Hair dryer
915 sq ft
Sleeps 3
1 Queen Bed and 2 Twin Beds
View all photos for Two Bedroom Apartment
Two Bedroom Apartment
Sleeps 3
1 Queen Bed and 1 Twin Bed
View all photos for Four Bedroom Penthouse Apartment
Four Bedroom Penthouse Apartment
Sleeps 9
1 Queen Bed and 7 Twin Beds
View all photos for Standard Apartment
Standard Apartment
Sleeps 2
1 Queen Bed
Deluxe One Bedroom Apartment (Qs)
Sleeps 3
1 Queen Bed and 1 Twin Bed
View all photos for Three Bedroom Penthouse Apartment
When you stay at Arrow on Spencer, you'll be in a great location, within just a 10-minute walk of Marvel Stadium and Collins Street. Also, Queen Victoria Market and Melbourne Central are within a 15-minute walk. Public transportation is just a short walk: Flagstaff Station is 6 minutes and Melbourne Central Station is 12 minutes.
Languages
Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Hindi, Indonesian
At a glance
DONE
Hotel size
33 rooms
Arranged over 8 floors
DONE
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10 AM
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
The property charges 3.8 percent for credit card payments
The front desk is open daily from 9:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (AUD 25.00 per night)
Onsite parking limited
Height restrictions apply for onsite parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Room service
What to do
Bicycle rentals nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Multilingual staff
Facilities
1 building/tower
Fitness center
Accessibility
Elevator
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning and heating
Electric kettle
Iron/ironing board (on request)
Sleep well
Alarm clock
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
Microwave
Stovetop
Cookware, dishes, and utensils
More
Daily housekeeping
Fees & policies
Refundable deposits
Breakage deposit: AUD 100.00 per stay
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 3.8 percent
Children & extra beds
Cribs/infant beds are available for AUD 15.0 per night
Rollaway beds are available for AUD 30.0 per day
Parking
Self parking costs AUD 25.00 per night
Parking height restrictions apply
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Onsite parties or group events are strictly prohibited.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Also known as
Arrow Spencer Hotel Melbourne
HarbourView Apartment Hotel Melbourne
HarbourView Melbourne
HarbourView Apartment Melbourne
HarbourView Apartment
Arrow Spencer Hotel
Arrow Spencer Melbourne
Arrow Spencer
Arrow Spencer HarbourView Apartment Hotel Melbourne
Arrow Spencer HarbourView Apartment Hotel
Arrow Spencer HarbourView Apartment Melbourne
Arrow Spencer HarbourView Apartment
Arrow on Spencer Hotel
Arrow on Spencer Melbourne
Arrow on Spencer Hotel Melbourne
Arrow on Spencer (HarbourView Apartment Hotel)
Frequently asked questions
Does Arrow on Spencer offer free cancellation for a full refund?
Yes, Arrow on Spencer does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Arrow on Spencer?
Sorry, pets aren't allowed.
Is parking offered on site at Arrow on Spencer?
Yes. Self parking costs AUD 25.00 per night. Parking spots may be limited.
What are the check-in and check-out times at Arrow on Spencer?
Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an onsite casino at Arrow on Spencer?
No, this hotel doesn't have a casino, but Crown Casino (16-min walk) is nearby.
What is there to do at Arrow on Spencer and nearby?
Have fun during the warmer months with activities nearby such as cycling. Arrow on Spencer also has a fitness center.
What's the area around Arrow on Spencer like?
Arrow on Spencer is in Melbourne Central Business District, a short 6-minute walk from Flagstaff Station and 7 minutes' walk from Marvel Stadium.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Arrow on Spencer Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.2/10
Cleanliness
7.8/10
Staff & service
6.8/10
Amenities
6.6/10
Property conditions & facilities
6.0/10
Eco-friendliness
Reviews
10/10
I stay here every time I visit Melbourne. It is so central to everything I need and the apartments are very good
Christine
2-night trip
8/10
We were pleased with our stay. In particular the staff were very helpful. In the first attempt we thought the lift was not functional and we used the stairs. Turns out the button just needs a firmer press.
Moses
1-night trip
10/10
Excellent position for access to the city. Could do with a repaint and dishwasher wasn’t working but it was lovely to be in a residential setting, very quiet, easy access to shops.
Cheryl
1-night trip
4/10
definitely need some proper curtains on the windows, along with new pillows and a bed that doesn’t fall over
monique
2-night trip
6/10
Overall ok!! Very close to Marvel stadium and the guy at the front desk was very nice! The overall place like I said was ok but if you can find somewhere else I would!
David
1-night trip
10/10
My partner and I really enjoyed our stay. For the price it was good value
Bec
1-night trip
10/10
My stay was trouble free ,good spot for dinning , shows , and close to transport
Liberato
2-night trip
4/10
Small room with a window facing concrete wall. All that can be seen outside the window is pigeon poo.
Room very hot and stuffy.
Woken by pigeons before 6am.
Bathroom mouldy and not clean.
marian
1-night trip
10/10
Good value for money
Rodney
1-night trip
6/10
The apartments are very old, feel a bit untidy, a bit abandoned, but very close to train station and fair value for money
Christian
1-night trip
8/10
Ideal location for where we needed to be without having to bring the car. Comfortable enough for one night. I should have brought my pillow however as it was quite soft.
Kylie
1-night trip
8/10
Room was clean. No noise all evening. Only negative was reception closed 4:45 when it said it was open till 5. We knocked on window and the person helped us but you could tell he wanted to leave. It wasn’t till I got to the room that I saw they’d emailed me instructions for retrieving key cards.
Sinclair
1-night trip
8/10
The property was very conveniently located. The manager was lovely and very accommodating.
The room wasnt overly clean, there were hairs in the basin and shower
Chantel
4-night trip
6/10
Basic, run down and cockroaches in the kitchen, carpet needed a serious deep clean as full of dirt, bathroom grates needed a good scrub, balcony covered in bird droppings. Fire alarm went off on second night, barely heard it in the room, luckily one person heard and woke the rest, however an alarm was left continuously going for 2 days straight after. You get what you pay for, definitely won't be staying again, barely what I'd class as a 2 star hotel, these 5 star reviews are totally paid for.
Verified traveler
6-night trip
8/10
Bed was terrible ... springs stick into every part of your body all night!!
Glenda
1-night trip
2/10
Very unworthy . I asked the receiptionist for the adjustment of the booking made mistakenly on 20 june to transfer to 6 th june . I went to the premises and came to know they had room . But he said he didnot want to transfer as they had no room. So poor and customer unfriendly hotel. I recommend anyone who is going over there . Do not go
Anish
1-night trip
6/10
Good
Adam
1-night trip
2/10
An expensive backpacker hostel. Filthy carpets (to the point of using the towels to walk on!). Stains on pretty much everything.
Stu
1-night trip
8/10
Clean facilities and consumables, and easy and convenient access close to transport. Police station across the road made it very safe. However, property itself was in quite poor condition with many scratched, stained or poorly repaired aspects. Also, the traffic noise throughout the night was fairly substantial - although this is fairly unavoidable.
Fine for the one night that we stayed just to sleep in, but wouldn’t have wanted to stay there for a longer time frame.
Helen
1-night trip
6/10
The room was very hot so we opened the window to be confronted with a tick layer of dust in the hinge area and outside of the window, large amounts of pigeon poo. There were small beetles in the kitchen cupboard and on the floor.
Reception person was friendly and efficient.
marian
1-night trip
2/10
Avoid this crooked place. Rock up doors locked, noone there . Modern day quasi scam operation. Ripped off big time
Andrew
1-night trip
6/10
Very noisey at night. Had the fire alarm sound early in the morning, the evac procedure info needs to be clearer. Still waiting for the damage deposit refund 48 hours after check out.
Gary
8/10
We had the suit and it Was perfect for a large number of guests. However when we arrived there was no one at the reception desk, apparently they called in sick. We had arrived early but I had emailed them previously to let them know that we will won’t need the room until later that evening and We needed to park our cars. Due to no one being there we were unable to check in.
The only person to assist was the cleaner. She did a fantastic job and went and called the manager to sort out our cars and how we could collect our room key.
After about half an hour it was all sorted.
When we arrived back later that evening our collected the key from the overnight box.
Had no problems. The room was ok for the 2 nights. Furniture a bit old but we didn’t stay there much.
Great location . Would stay there again .
Nada
2-night trip
4/10
The property is actually canned Harbour View appartments- VERY difficult to locate in an Uber at 11pm. Called reception twice in Uber, as they close at 11pm and at no stage was it mentioned that there’s been a re-brand!
Also, booked paid for “Deluxe” Queen bed and double bed. Actually got a double and a single. Sofa stained. Overall grotty and smelt of mould. No room service ( as advertised) and be prepared to order Uber eats !
Victoria
3-night trip
4/10
The location was good .
What I didn’t like was the staff member on Sunday morning when I checked I was advised that the room would need to be checked so as to get the $100 back that was ok I have no problem with that so the staff member had to leave the office unattended while she checked the room .
I had to wait while I was waiting other guests were in the foyer waiting for service .
The staff member eventually returned and said there is a broken tile on the floor I said it was there you could tell it was an old break and had not been repaired she said to me did I advise reception I said no and she said I should I replied to I need to go into room with pen and paper and write down every fault she said no , I replied you just said I need to advise reception .
This hotel needs a list with faults in rooms .
She said can I wait 10 minutes for someone to come I said ok in the mean time another guest had his room checked and she come back and said in front of others his room is ok very rude .
I said look I have to go the reply was 2 minutes I said I already have been waiting she said she can’t get anyone
Anyway she eventually gave me my $100 back and said if there was an issue they would phone me I again stated the broken tile was already there .
Anyway later that day I phoned back and I got the same staff member and she told me that in no way was I responsible as the broken tile was already there and was known to other staff .
very poor service and no respect .