Traveling back from Saugatuck with my grand daughter & her friend. Our stay was wonderful! Gentleman at front desk in the evening was fantastic, welcoming with superb communication & customer service skills. Room was exceptional! Best shower experience I’ve ever had at a hotel! Amazing water pressure (rain fixture & wand) in addition there was a lovely enormous soaking tub! Automated drapes, incredibly spacious luxury feel. Location was super close to everything important to us… Navy Pier, Beach, Butterfly House, shopping, Nora’s Restaurant and more!