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Resort Hotel Alex

4.5 star property
Ski-in/ski-out hotel with spa, near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Resort Hotel Alex

Indoor pool, sun loungers
Luxury Suite | 1 bedroom, premium bedding, in-room safe, desk
Junior Suite | 1 bedroom, premium bedding, in-room safe, desk
Front of property
Lounge
In the heart of Zermatt City Centre, Resort Hotel Alex offers a vibrant retreat with an international restaurant, ski-in/ski-out access and an arcade/game room. Unwind with a hot stone massage at Alex Spa or enjoy racquetball/squash in the health club. With helpful staff on hand and activities like bike rentals, this hotel is perfect for families.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Ski facilities

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Ski storage
  • Ski passes
  • Health club
  • Indoor tennis court
  • Sauna
  • Steam room
  • Hot tub

For families (6)

  • Babysitting (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
$424 nightly
The total price is $450
Jul 1 - Jul 2
Total includes taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Double or Twin Room

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - single
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • Mountain view
  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | 1 bedroom, premium bedding, in-room safe, desk

Luxury Suite

Highlights

Balcony
Separate sitting area
Fireplace
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • Mountain view
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Single Room

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - single
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • Mountain view
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

Economy Double or Twin Room

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Premium bedding
Bathrobes
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Double or Twin Room

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • Mountain view
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite

Highlights

Balcony
Separate sitting area
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • Mountain view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

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The price is $448
$422 nightly
$448 total
Total includes taxes and fees
Jun 24 - Jun 25
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About the neighborhood

Map
Bodmenstrasse 12, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 5 min walk - 0.4 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt - Furi - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 14 min walk - 1.2 km

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 162 min drive
  • Zermatt Gornergratbahn Station - 3 min walk
  • Zermatt (QZB-Zermatt Train Station) - 3 min walk
  • Zermatt Station - 4 min walk

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Golden India - ‬3 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬2 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬3 min walk
  • ‪Le Petit Royal - ‬1 min walk

About this property

Resort Hotel Alex

Placing you just steps from Zermatt-Matterhorn Ski Paradise, Resort Hotel Alex allows you more time for skiing with ski-in/ski-out access. Guests can visit the spa to indulge in hot stone massages, reflexology, or mani/pedis, and Alex Grill serves international cuisine. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a health club. Skiers will appreciate access to ski passes and storage. Fellow travelers love the helpful staff.

Languages

English, French, German, Italian

At a glance

DONE

Hotel size

    • 85 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 6:30 AM - 11 PM
    • Front desk staffed during limited hours
    • For any questions, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Playground
  • Babysitting (surcharge)

What to do

  • Tennis lessons
  • Racquetball/squash
  • Pool table
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Wildlife viewing nearby
  • Ice skating nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (2153 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Pool loungers
  • Ski storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Indoor tennis courts
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Elevator

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops
  • Snowshoeing nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Alex Grill - This restaurant specializes in international cuisine.
Bodega Bacchus - This restaurant specializes in local cuisine. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Renovations and closures

The property is closed during October and November.

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CHF 155.0 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Alex Zermatt
Hotel Alex
Hotel Alex Zermatt
Resort Hotel Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Frequently asked questions

Is Resort Hotel Alex currently open?

The property is closed during October and November.

Does Resort Hotel Alex offer free cancellation for a full refund?

Yes, Resort Hotel Alex does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Resort Hotel Alex?

Yes, there's an indoor pool.

Are pets allowed at Resort Hotel Alex?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Resort Hotel Alex?

Sorry, there's no onsite parking at Resort Hotel Alex.

What are the check-in and check-out times at Resort Hotel Alex?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.

What is there to do at Resort Hotel Alex and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes racquetball/squash. Indulge in a treatment at the spa and soothe your senses in the hot tub. Resort Hotel Alex also has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Resort Hotel Alex?

Yes, Alex Grill offers international cuisine.

Does Resort Hotel Alex have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Resort Hotel Alex like?

Resort Hotel Alex is a short 3-minute walk from Zermatt Gornergratbahn Station and 6 minutes' walk from Zermatt - Furi.

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Resort Hotel Alex Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Location
Train station
Spa
Trains
Restaurant

What guests liked

  • The spa area was huge, well-equipped, and often empty, offering a serene and exclusive experience. (4 reviews)
  • Breakfast was phenomenal, with many options and a great variety. (6 reviews)
  • The indoor pool and pool area were beautiful and a lovely feature of the property. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again!
2-night trip

10/10

Amazing place!
2-night trip

8/10

The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property.
View from my balcony
2-night trip

10/10

Friendly and perfect facilities
1-night trip

10/10

Great room super near the train station. Davide a great bartender. Great choice for Zermatt
2-night trip

10/10

Perfect
7-night trip

10/10

Friendly staff and excellent food
2-night trip

10/10

Absolutely loved the hotel and my room!
1-night trip

10/10

It was simply amazing! Family owned since the 1960s…. Every detailed was impeccable.
5-night trip

10/10

Excellent location and staff is very friendly. Also excellent breakfast.
1-night trip

10/10

Excellent hotel. Very convenient & beautiful rooms.
1-night trip

10/10

The Hotel Alex is the perfect place to stay in Zermatt, Switzerland. Highly recommended to get a room with a balcony and view.
2-night trip

10/10

Loved having a steam bath in my room! And the views from the balcony were amazing!
2-night trip

10/10

Absolutely great hotel, and amazing location, can highly recommend. Breakfast was very good, with so many different options. Will definitely stay at Alex again on our next trip to Zermatt.
7-night trip

10/10

Loved staying here! Such a wonderful location to everything in town and the breakfast is phenomenal. Will be back!
5-night trip

10/10

We loved the amenities offered at the hotel. The decor around the entire hotel was unique and perfect for this location. Our room was very comfortable and exceeded our expectations. The bathroom was the cleanest I’ve seen at a hotel and we travel a lot. We would definitely stay here again!
2-night trip

10/10

Everything about Hotel Alex exceeded my expectations. I would be happy to stay here again.
1-night trip

10/10

Beautiful hotel, very clean, friendly staff, great variety for breakfast. Gorgeous room and excellent bed linen
2-night trip

10/10

Great Hotel. Very friendly with helpful staff. Great breakfast.
1-night trip

10/10

Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola.
2-night trip

10/10

This was a very lovely property, very unique and close to everything! Loved the indoor pool and spa
2-night trip

10/10

Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes.
4-night trip

10/10

Location was super accessible from main stations, views from higher level rooms was fabulous! Breakfast staff was cheerful and accommodating. Highly recommend, will book again when in Zermatt!
2-night trip

8/10

Everything was good
1-night trip

10/10

The Alex is a traditional hotel, it is good in the heat of the summer so it must be great for the winter snow season. Very convenient for the station being only 150M to psh the cases.
2-night trip