Does Eastwell Manor, Champneys Hotel & Spa offer free cancellation for a full refund?

Yes, Eastwell Manor, Champneys Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Eastwell Manor, Champneys Hotel & Spa?

Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 7:00 AM to 10:00 AM.

Are pets allowed at Eastwell Manor, Champneys Hotel & Spa?

Yes, pets are welcome. There's a charge of GBP 10 per accommodation, per night. Service animals are exempt from fees.

Is parking offered on site at Eastwell Manor, Champneys Hotel & Spa?

Yes, there's free self parking.

What are the check-in and check-out times at Eastwell Manor, Champneys Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.

What is there to do at Eastwell Manor, Champneys Hotel & Spa and nearby?

Have fun during the warmer months with activities nearby such as skydiving. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. Eastwell Manor, Champneys Hotel & Spa also has an indoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Eastwell Manor, Champneys Hotel & Spa?

Yes, there are 2 onsite restaurants, featuring alfresco dining.

Eastwell Manor, Champneys Hotel & Spa, Ashford: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Sep 16, 2025

Eastwell Manor is simply a stunning property with a beautiful building. We were unable to avail ourselves of any of the spa options, but there are many. We enjoyed our time immensely. Both evenings we dined in the bar, which has an extremely limited menu. If we had one complaint that would probably be the one. The staff was extremely accommodating.

Barbara, 1-night trip

8/10 Very good

Dec 22, 2024

Beautiful property steeped in history with fantastic grounds ,restaurant and spa

Dan, 1-night trip

10/10 Exceptional

Mar 19, 2025

Overnight stop with our dog. The room was wonderful and had its own private garden.

Jacqui, 1-night trip

8/10 Very good

May 25, 2025

beautiful

Beautiful place and surroundings with great food. Room quite small with far too small bed (140cm?) and inadequate curtains: sunlight wakes you up at 4:30h!

W.P., 1-night trip

10/10 Exceptional

May 11, 2024

The property was beautiful, and the staff were extremely helpful.

Jennifer, 2-night trip

10/10 Exceptional

May 6, 2024

Wonderful Stay

A wonderful stay for American in-laws. They were blown away with the beauty of the Manor and its grounds, and loved the English breakfast.

David, 2-night trip

10/10 Exceptional

Aug 25, 2024

The view at Champneys was beautiful, the staff were very helpful and friendly. I would highly recommend a stay at Champneys and have full enjoyment of the Spa.

Anusha, 2-night trip

10/10 Exceptional

Jun 30, 2024

Beautiful venue

The hotel staff were wonderful. The food was exquite.

Victor, 2-night trip

10/10 Exceptional

Jul 15, 2024

Beautiful property with amazing gardens.

Adrian, 1-night trip

8/10 Very good

Mar 28, 2025

Night stay

Lovely service and nice night away! Pool facilities just lacked a bit of TLC, shampoo fallen off of wall in showers, sauna useable, hooks and some lockers broken in changing rooms. Breakfast was lovely and warm welcome upon check in and checkout. Would return but do not believe it to be worth the money paid.

Bobbie, 1-night trip

8/10 Very good

Jun 27, 2024

We had a relaxed stay, loved the architecture and facilities. Rooms nice large size although decor and furnishings tired. Check in staff helpful however housekeeping and others around the property surly.

Stuart, 2-night trip

6/10 Good

Oct 20, 2025

The room (lord percy I recall) was very dated, with cracked tiles in the bathroom and no shampoo in the shower, just conditioner and body wash. The toilet seat would not stay lifted, not an issue for me but it was for my boyfriend. The spa was beyond disappointing - the sauna and indoor jacuzzi were out of order which is unacceptable considering the amount you pay to attend the spa for the day. We were never informed thar these facilities weren't working on arrival. I had to try 6 lockers in the changing room before finally gaining assistance from the reception where the lady reset my band. This may sound trivial but considering the calibre of this establishment I would not expect this. Lastly, there was a razor by the outside hydropool which was a health and safety issue more than anything else, I appreciate the spa cannot control what guests bring in and out of the spa but I am surprised this wasn't picked up on the cameras. Marlon in the spa restaurant was the highlight, he truly went above and beyond - shame this wasn't the case throughout the hotel and spa. Although I must mention that there was food splattered up the wall in the corner where we were seated for lunch.

Rachael, 1-night trip

8/10 Very good

Jul 19, 2024

Had a good time in lovely surroundings, we had a nice room & generally good customer service - especially the breakfast staff, but the place needs renovating; some rooms had rotten wooden windows, gardens required tending - general TLC.

Alec, 4-night trip

10/10 Exceptional

Jun 8, 2024

Had a wonderful time at Eastwell Manor, especially being looked after by the lovely staff. I would highly recommend..

Lord, 1-night trip

8/10 Very good

Mar 15, 2025

Quite good

Initially we had a problem with our room but the staff dealt with it very well and we were moved to another room. Overall we found the staff very helpful and efficient. Our first breakfast was in the spa and service there was slow. Eastwell Manor is a beautiful building in a beautiful setting. We felt our stay there was good but yet there were a number of things that could be improved on and managed more efficiently. It’s worth a visit though despite this.

2-night trip

8/10 Very good

Oct 5, 2024

The grounds and main building are lovely but it’s worth noting that the accommodation bought on Expedia was not in the main building but a modern building on the same site. After initial teething problems with the room we enjoyed our overnight stay. The weather was beautiful enabling use of the outdoor pool which was a very relaxing area compared to the busy indoor spa facilities. The restaurant was fabulous for dinner and breakfast.

Elaine, 1-night trip

6/10 Good

Jul 31, 2025

Disappointing service

Grounds are stunning, room comfortable but couldn’t get WiFi chrome cast to work - frustrating. Service in bar shocking, everyone was complaining. Was given a pizza that did not have correct ingredients on it as per menu, kitchen had decided to improvise due to having run out of ingredients without any communication. Not to be awkward but my son didn’t want a pizza smothered in gherkins as he doesn’t like them. This is not ok, especially if someone were to have allergies! No apology or acceptance of mistake. Distinct absence of customer care. Staff at breakfast good.

1-night trip

6/10 Good

Feb 22, 2025

Main hotel building is beautiful and the bar service in the evening was good. At breakfast on a Saturday morning, there didn’t seem to be enough staff helping serve a busy restaurant. We stayed in the Mews Cottages, overall the value for money was good; however, the rooms need some work to maintain them. The windows didn’t close properly, meaning the bathroom was very cold and the television didn’t work.

1-night trip

10/10 Exceptional

Aug 11, 2023

Fabulous

We came here for a wedding. We had a fantastic day, from start to finish. The staff were very helpful.

S A, 1-night trip

10/10 Exceptional

Sep 10, 2024

This has to be one of my favourite hotels only coming here for over 20 years. The young lady in reception yesterday was absolutely outstanding. She couldn’t Have been more cooperative and helpful. It’s always delight to come to Eastwell. I recommend coming here. It is a outstanding place the staff friendly and they put so much effort into making your stay perfect

ANTHONY, 1-night trip

10/10 Exceptional

Jul 7, 2024

Eastwell manor made our first trip to Europe a memorable and magical experience. The grounds are breathtaking. Axle and Shelby were extremely helpful. They both went the extra mile to help us. Shelby helped with our accommodations and Axle helped us get taxis, gave us information on the train, and made our adventure go off splendidly! We are going to miss waking up with the smells of flowers, the birds singing, and eating breakfast while looking out over the gardens.

Kim, 2-night trip

8/10 Very good

May 28, 2024

The staff were very caring, kind and considerate. They were breath fresh air. There were areas of the estate that could do with some work but overall, it was very good. The grounds were beautiful to hold, and the food was very good. The room was good but the beds was a little uncomfortable and the pillows flat. It would’ve been nice if there was a minibar but none of these spoiled our time there. We would come again. thank you for making our time there special.

Simon, 2-night trip

6/10 Good

Jul 2, 2024

The food and staff were lovely although bar staff could do with some training. We were disappointed with the cleanliness of the room and the tired decoration . The bathroom was a wet room with inadequate waste as it flooded with every shower

Judith, 2-night trip

8/10 Very good

Jun 14, 2024

A step back in time.

Beautiful location, very relaxing and a step back into history at the same time. Only real criticism was that the bathroom windows would not close properly as they were clearly written and in need of repair. As regards Champneys, nice facility, however, clearly getting tired with plaster falling off adjacent to the sauna and the showers in need of an update. The staff were all very helpful and always on hand.

Robert, 2-night trip

4/10 Fair

Feb 23, 2025

Restaurant was already fully booked even for guests staying overnight. Guest should have priority partially when the hotel is in a rural location. Generally, staff were not as attentive or polite as when I've stayed before. Took 3 days for a VAT receipt and three phone calls. Breakfast DIY tea was down market and not in teapots. Run out of bread for toast that's poor for price point paid. Plumbing extremely noisy in adjacent room with loud screeching I assume when taps turned on? Gym and spa very good. Staff there were very polite and helpful. I always stay in hotels with spa facilities when on business but will give Eastwell a miss next visit to Kent.

Clive, 1-night trip

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