Ambassador Thermal Motel, located in the city center, offers a warm welcome with laundry facilities and free in-room WiFi. Enjoy 2 outdoor pools and an indoor pool, plus take advantage of luggage storage and tour/ticket assistance. Helpful staff have left a lasting impression on previous guests.
At Ambassador Thermal Motel, you'll be within a 10-minute drive of Polynesian Spa and Skyline Rotorua. Guests can take a dip in one of 2 outdoor pools, and freebies like WiFi and self parking are added perks. An indoor pool and a children's pool are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers like the helpful staff and location.
At a glance
DONE
Hotel size
19 rooms
Arranged over 2 floors
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Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18
Check-out time is 10 AM
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Special check-in instructions
The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Free offsite parking within 16 ft
Street parking available
DONE
Other information
Designated smoking areas
Property amenities
Traveling with children
Children's pool
What to do
Bicycle rentals nearby
Services
Tour/ticket assistance
Laundry facilities
Free newspapers in lobby
Luggage storage
Facilities
2 buildings/towers
Safe-deposit box at front desk
2 outdoor pools
An indoor pool
Outdoor furniture
Room amenities
Be entertained
32-inch TV
Cable/satellite TV channels
Home comfort
Heating
Fan
Electric kettle
Iron/ironing board
Sleep well
2 bedrooms
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Phone
Food and drink
Refrigerator
Microwave
Kitchen
Stovetop
Cookware, dishes, and utensils
Free tea bags/instant coffee
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Fees & policies
Refundable deposits
Breakage deposit: NZD 100 per stay
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from March 16 to April 10:
One of the swimming pools
Policies
This property does not have elevators.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Also known as
Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua
Frequently asked questions
Does Ambassador Thermal Motel offer free cancellation for a full refund?
Yes, Ambassador Thermal Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ambassador Thermal Motel?
Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Ambassador Thermal Motel?
Sorry, pets aren't allowed.
Is parking offered on site at Ambassador Thermal Motel?
Yes, there's free self parking.
What are the check-in and check-out times at Ambassador Thermal Motel?
Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Check-out time is 10 AM.
What is there to do at Ambassador Thermal Motel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include an indoor pool.
Does Ambassador Thermal Motel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes cookware, a refrigerator, and a microwave.
What's the area around Ambassador Thermal Motel like?
Ambassador Thermal Motel is in Inner City, a short 8-minute walk from Polynesian Spa and 5 minutes' walk from Eat Street. Travelers say this hotel is in a good location.
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Reviews
Ambassador Thermal Motel Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
8.8
Location
8.8
Staff & service
7.6
Eco-friendliness
8.0
Property conditions & facilities
What guests liked
The property offers multiple heated pool options, including a mineral pool and a spa pool, which were enjoyed by guests. (21 reviews)
The hot tub was the hottest and most enjoyable one experienced at any property/motel. (10 reviews)
The spa and thermal pools were a highlight, offering a wonderful experience for guests. (10 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Location
Children
Restaurant
Spa
Family friendly
Lake
Parking
Bed
Reviews
10/10 Exceptional
Jul 6, 2025
Family stay
Lovely clean room. Warm and comfortable. Great location, lovely view. Very friendly.
Ruth
Ruth, 3-night trip
8/10 Very good
Apr 18, 2025
Nice stay - thank you
Kataraina
Kataraina, 1-night trip
8/10 Very good
May 4, 2025
Like the location & good view.
Denis
Denis, 2-night trip
10/10 Exceptional
Jun 8, 2025
Really enjoyed the thermal pool. Great experience on a cold moon lite night.
Juan
Juan, 3-night trip
10/10 Exceptional
May 22, 2025
Everything in New Zealand is incredible
Eric
Eric, 3-night trip
10/10 Exceptional
Apr 20, 2025
It was a really good property to stay at for one night
Omair
Omair, 1-night trip
10/10 Exceptional
Jan 20, 2025
Was so close to everything really enjoyed our stay
Della
Della, 3-night trip
6/10 Good
Feb 25, 2025
Clean budget hotel
Nice budget hotel with everything you need for a comfortable stay.
Colin J
Colin J, 1-night trip
10/10 Exceptional
Apr 11, 2025
Excellent location near the waterfront. Walkable to everything in town, including Eat Street. Will definitely stay again.
Damon
Damon, 1-night trip
8/10 Very good
Jun 22, 2025
Great location, rooms were warm and beds comfy and clean. Easy check in and had everything you needed.
The facilities are a touch outdated but a bit of a water-blast around the pools, leaf blow will make a difference. Cobwebs on stair handles, bugs on lights around pools etc often people notice these things. Otherwise perfect location to lakefront and eat street and will return.
Sarah
Sarah, 1-night trip
8/10 Very good
Feb 8, 2025
Good location for everything
Elaine
Elaine, 1-night trip
8/10 Very good
Dec 28, 2024
Good overnight stay close to intercity bus station and shopping/food places.
Esme
Esme, 1-night trip
10/10 Exceptional
Apr 23, 2025
Friendly welcome. Speedy checkin. Spacious, clean, well equipped, warm and comfortable unit. Outdoor deck with view of lake. Fabulous large spa pool and nice thermal pool. Great location. Will definitely stay again.
Dorothea
Dorothea, 1-night trip
8/10 Very good
Jan 1, 2025
The staff wer really nice and welcoming, rooms wer cleaned each morning, the location was ideal only a short walk to restaurants, would def come back again we thoroughly enjoyed our stay thankyou so much
Paulette
Paulette, 2-night trip
10/10 Exceptional
Oct 27, 2024
Nice clean accomodation, close to resturants
Ebony
Ebony, 1-night trip
10/10 Exceptional
Feb 19, 2025
Property was clean, functional and easy to get to.
MICHAEL
MICHAEL, 2-night trip
8/10 Very good
Oct 2, 2024
Great location
Jun
Jun, 2-night trip
10/10 Exceptional
Feb 9, 2025
Convenient central location. Comfortable and well equipped.
Lesley
Lesley, 2-night trip
8/10 Very good
Mar 12, 2025
The property might be aged but it was comfortable and everything worked ok in our room
Bradley
Bradley, 2-night trip
10/10 Exceptional
Jan 29, 2025
great position
Errin
Errin, 1-night trip
8/10 Very good
Mar 27, 2025
Property manager was polite and friendly. Old motel, but rooms were clean and tidy. Big pool was closed unfortunately, must have been due to season change. The small outdoor spa and thermal pool was open.
Caroline
Caroline, 2-night trip
8/10 Very good
Apr 23, 2025
Very hard seating no couch to sit on
Mike
Mike, 2-night trip
8/10 Very good
Aug 31, 2023
Great place to stay, located close to the lake front and park and amenities