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Hotel Excelsior

3.0 star property
Hotel with restaurant, near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Excelsior

Exterior
Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View | 1 bedroom, minibar, in-room safe, desk
Bar (on property)
Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk
Junior Suite, Balcony | View from room
Hotel Excelsior offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. A terrace and a garden are other highlights. The helpful staff and breakfast get great marks from fellow travelers.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Ski facilities
  • Laundry facilities
  • Non-smoking

Main amenities (10)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Ski storage
  • Terrace
  • Garden
  • Front-desk safe
  • Self-serve laundry
  • Free newspapers in the lobby
  • Luggage storage
  • Limited hour front desk

Feel at home (6)

  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Minibar
$243 nightly
The total price is $262
Jun 29 - Jun 30
Total includes taxes and fees

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Economy Double Room

Economy Double Room | 1 bedroom, minibar, in-room safe, desk

Economy Double Room

Highlights

Heating
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
In-room safe
Desk
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Balcony

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • Mountain view
  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk

Suite, Mountain View

Highlights

Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Separate bathtub and shower
Hair dryer
Minibar
  • Mountain view
  • 452 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

Double Room (North) | 1 bedroom, minibar, in-room safe, desk

Double Room (North)

Highlights

Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
In-room safe
  • 194 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • Mountain view
  • 312 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

Single Room | 1 bedroom, minibar, in-room safe, desk

Single Room

Highlights

Heating
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
In-room safe
Desk
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South) | 1 bedroom, minibar, in-room safe, desk

Double Room, Balcony (South)

Highlights

Balcony
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Hotel Restaurant Le Mazot Zermatt

  • Free breakfast
  • Free WiFi
  • Restaurant
  • Ski facilities
9.2 out of 10, Wonderful, 69 reviews
The price is $216
$199 nightly
$216 total
Total includes taxes and fees
Jun 30 - Jul 1
Hotel Restaurant Le Mazot Zermatt
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About the neighborhood

Map
Hofmattstrasse 38, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk

Restaurants

  • ‪Brown Cow - pub - ‬3 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬3 min walk
  • ‪Stefanie's Creperie - ‬3 min walk
  • ‪Walliserkanne Zermatt - ‬3 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬1 min walk

About this property

Hotel Excelsior

Hotel Excelsior offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. A terrace and a garden are other highlights. The helpful staff and breakfast get great marks from fellow travelers.

Languages

English, French, German

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 10:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets stay free
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge

What to do

  • Helicopter/airplane tours
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Ski runs nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television

Home comfort

  • Heating
  • Minibar

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Restaurant La Ferme - Onsite restaurant.
Restaurant Luna - Onsite restaurant. Open daily.
Ex Bar - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 50.0 per day
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

Does Hotel Excelsior offer free cancellation for a full refund?

Yes, Hotel Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Excelsior?

Yes, pets stay free.

Is parking offered on site at Hotel Excelsior?

Sorry, there's no onsite parking at Hotel Excelsior.

What are the check-in and check-out times at Hotel Excelsior?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at Hotel Excelsior and nearby?

During the winter, enjoy nearby recreation like ice skating and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation onsite includes helicopter/airplane tours. Hotel Excelsior also has a garden.

Are there restaurants at or near Hotel Excelsior?

Yes, there's an onsite restaurant, Restaurant La Ferme.

What's the area around Hotel Excelsior like?

Hotel Excelsior is a short 5-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Zermatt - Furi.

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Hotel Excelsior Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
View
Breakfast
Service staff
Location
Food
Balcony
Coffee
Towns
Train station

What guests liked

  • Breakfast was consistently described as excellent, good, or great by multiple guests. (19 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Great Hotel! Perfect location
2-night trip

10/10

The staff was friendly, helpful, and attentive.
8-night trip

10/10

Great Hotel, Great Stayy. Beds could be more conformable though.
1-night trip

10/10

So close to the Matterhorn Express !!!
4-night trip

10/10

Great property, close to the train station.
1-night trip

8/10

Staff was super nice very helpful breakfast was great
2-night trip

10/10

Was very nice
2-night trip

8/10

The hotel is good overall for the location and staff and room. The facility is little bit old. The only issue is the shuttle service. Hotel never mentioned the shuttle service is available for picking up so we went to hotel by self. When leaving, hotel arranged shuttle service to train station and claimed hotel will pay but the driver asked us to pay since hotel didn’t give him ticket. That is terrible arrangement.
1-night trip

10/10

Good location. A few minutes from train station. Can see Matterhorn from window.
1-night trip

8/10

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.
2-night trip

10/10

We had a great view of the Matterhorn from our room balcony! It was unbelievable to have that site right outside our room every time we woke up or cared to look out the window! Excellent location!
1-night trip

10/10

It was a pleasure staying in this beautiful, spacious and very convenient hotel. The staff, specially Ms. Monika is super helpful and accommodating. It is very convenient to get to the main market area in 2 minutes and not too far from Matterhorn glacier paradise gateway. The in hotel dinner option came as a surprise- excellent food and local delicacies- simply yummy. The hotel was kind to us to arrange complementary drop off to train station. We stayed 3 nights in this very relaxing hotel. The room was facing motherhorn -South view
2-night trip

10/10

Good Hotel. Liked it.
1-night trip

8/10

.
1-night trip

8/10

Well kept small hotel with excellent breakfast buffet.
3-night trip

10/10

Great service, lovely breakfast, highly recommend.
2-night trip

10/10

Good location, great views of the Matterhorn, and excellent breakfast. So good we stayed three nights.
2-night trip

6/10

Position and view good, I had view over the town rather than the Matterhorn. Otherwise, ok but nothing special
1-night trip

10/10

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.
2-night trip

8/10

Zermatt - location is good. Older hotel but in good condition. Clean. Friendly staff. Good breakfast.
1-night trip

10/10

Good location
2-night trip

10/10

The hotel was right in middle of town, short walk to train and lifts to skiing hiking and biking. Some construction going on next door so ask for higher floor
2-night trip

10/10

Great hotel, wonderful service amazing place to stay.
2-night trip

10/10

The location of this hotel is so great - it is right in the center of town, close walk to the train station and many bars and restaurants, and the Main Street of shopping in town. It is great how breakfast is included, and the hotel is clean and nice with some rooms having a good view of the Matterhorn. I would recommend to anyone coming to Zermatt!
3-night trip

10/10

Fantastic service and location. Outstanding breakfast.
2-night trip