This property is clean and new, but there are several operational issues that need attention. The check-in process took far too long, and the staff appeared understaffed to handle the rush efficiently. Breakfast was chaotic, with too many guests and long lines at the waffle station. The limited space for food service created a frustrating experience, and there were frequent shortages of food and coffee without staff available for quick refills.
Furthermore, staff members lacked knowledge about the hotel's amenities, which is unacceptable. A staff member promised a rollaway bed, but it was not available at check-in. The deadbolts on the doors were non-functional, and the key system was down. The parking lot was poorly designed, making it difficult to transport luggage from the car to the entrance, as there were no flat areas to navigate through easily. Overall, these issues need immediate attention to enhance the guest experience.