The property looked just like the photo from the website. We arrived little after 6 PM n needed to get ready for our outside dinner reservation for 7pm. The reception gave us a short orientation about the property n told us if entrance closed we can use the code to access into the property. He left me key on a cushion keychain about 8cmx8cm n a hook on it also a bottle of water. We quickly got ready and left the hotel. When we back from our dinner, it’s all dark, but the hotel was light up. Since we did not check the hotel as we check in so we walk to the garden, we saw two people sitting at the public balcony area, we walked by nod and said good night to them and entered into the hotel back to our room. After we get back to our room, we try to open the water n we couldn’t find the bottle opener. My roommate said maybe is the hook from the keychain? So we try twice, but no success the cap only open very little and I don’t want to break the hook so I brought the bottle to the reception desk. But there’s no one at the desk ,I checked on the reception counter, there’s no bottle opener left on the counter, so I dial the phone and tell the person that I am looking for the bottle opener. The person was very rude and said are you kidding me? Is this some kind of joke? That person came out reached out n grabbed the bottle n the keychain opened the cap n kept yelling at me are you kidding me? when he grabbed the bottle the cap cut my finger I was bleeding n he kept yelling