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The Pacific Sutera Hotel

5.0 star property
Luxury resort with full-service spa, connected to the convention center, near Sutera Harbour

Choose dates to view prices

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, sun loungers
1 bedroom, memory foam beds, minibar, in-room safe
Restaurant
Beach/ocean view
Exterior
Located near Imago Shopping Mall, The Pacific Sutera Hotel offers a luxurious retreat with 27 holes of golf and a marina. Treat yourself to spa treatments like massages and manicures at Body Senses By Mandara, or enjoy activities such as racquetball/squash and volleyball. Stay connected with in-room WiFi, unwind by the poolside bar or visit the grocery/convenience store.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Free parking
  • Spa
  • Gym
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free shopping center shuttle
  • 3 indoor and 3 outdoor tennis courts
  • Fitness center
  • Sauna
  • Beach umbrellas

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
  • Rollaway/extra beds
$102 nightly
The total price is $114
Aug 27 - Aug 28
Total includes taxes and fees

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Pacific Junior Suite

1 bedroom, memory foam beds, minibar, in-room safe

Pacific Junior Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
Bidet
Hair dryer
  • 807 sq ft
  • 1 bedroom
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View

Deluxe Sea View | 1 bedroom, memory foam beds, minibar, in-room safe

Deluxe Sea View

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Designer toiletries
Deep soaking bathtub
Rainfall showerhead
Hair dryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Pacific Executive Suite

Pacific Executive Suite | 1 bedroom, memory foam beds, minibar, in-room safe

Pacific Executive Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Separate bedroom
Memory foam bed
Bidet
Hair dryer
  • 1130 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe King

1 bedroom, memory foam beds, minibar, in-room safe

Deluxe King

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Designer toiletries
Deep soaking bathtub
Rainfall showerhead
Hair dryer
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin

1 bedroom, memory foam beds, minibar, in-room safe

Premium Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Designer toiletries
Deep soaking bathtub
Rainfall showerhead
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium King

1 bedroom, memory foam beds, minibar, in-room safe

Premium King

Highlights

Balcony
Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Designer toiletries
Deep soaking bathtub
Rainfall showerhead
  • 355 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin

Premium Sea View Twin | 1 bedroom, memory foam beds, minibar, in-room safe

Premium Sea View Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Designer toiletries
Deep soaking bathtub
Rainfall showerhead
Hair dryer
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin

Deluxe Twin | 1 bedroom, memory foam beds, minibar, in-room safe

Deluxe Twin

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Designer toiletries
Hair dryer
Bidet
Rainfall showerhead
  • 351 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Family Room | 1 bedroom, memory foam beds, minibar, in-room safe

Family Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Bidet
Hair dryer
Private bathroom
Deep soaking bathtub
  • 720 sq ft
  • 1 bedroom
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Designer toiletries
Deep soaking bathtub
Rainfall showerhead
Hair dryer
  • 330 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Sea View King

Deluxe Sea View King | 1 bedroom, memory foam beds, minibar, in-room safe

Deluxe Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Designer toiletries
Deep soaking bathtub
Rainfall showerhead
Hair dryer
  • 355 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium King Room

1 bedroom, memory foam beds, minibar, in-room safe

Premium King Room

  • Sleeps 2

View all photos for Deluxe Sea View Twin Room

1 bedroom, memory foam beds, minibar, in-room safe

Deluxe Sea View Twin Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, memory foam beds, minibar, in-room safe

Junior Suite

  • Sleeps 2

View all photos for Deluxe Sea View King Room

1 bedroom, memory foam beds, minibar, in-room safe

Deluxe Sea View King Room

  • Sleeps 2

View all photos for Family Room

1 bedroom, memory foam beds, minibar, in-room safe

Family Room

  • Sleeps 2

View all photos for Premium Twin Room

1 bedroom, memory foam beds, minibar, in-room safe

Premium Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

1 bedroom, memory foam beds, minibar, in-room safe

Deluxe King Room

  • Sleeps 2

View all photos for Executive Suite

1 bedroom, memory foam beds, minibar, in-room safe

Executive Suite

  • Sleeps 2

View all photos for Premium Sea View Twin Room

1 bedroom, memory foam beds, minibar, in-room safe

Premium Sea View Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, memory foam beds, minibar, in-room safe

Deluxe Twin Room

  • Sleeps 2

View all photos for Premium Sea View King Room

1 bedroom, memory foam beds, minibar, in-room safe

Premium Sea View King Room

  • Sleeps 2

View all photos for Presidential Suite

1 bedroom, memory foam beds, minibar, in-room safe

Presidential Suite

  • Sleeps 2

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

1 bedroom, memory foam beds, minibar, in-room safe

Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

  • Sleeps 2

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

1 bedroom, memory foam beds, minibar, in-room safe

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

  • Sleeps 2

View all photos for Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

1 bedroom, memory foam beds, minibar, in-room safe

Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

  • Sleeps 2

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

1 bedroom, memory foam beds, minibar, in-room safe

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

  • Sleeps 2

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

1 bedroom, memory foam beds, minibar, in-room safe

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

  • Sleeps 2

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

1 bedroom, memory foam beds, minibar, in-room safe

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet

  • Sleeps 2

Similar properties

Outdoor pool, sun loungers

The Magellan Sutera Resort

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.4 out of 10, Very Good, 1,001 reviews
The price is $194
$176 nightly
$194 total
Total includes taxes and fees
Sep 3 - Sep 4
The Magellan Sutera Resort
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About the neighborhood

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

  • Sutera Harbour - 3 min walk - 0.3 km
  • Imago Shopping Mall - 14 min walk - 1.2 km
  • Centre Point - 4 min drive - 2.9 km
  • Gaya Street Sunday Market - 5 min drive - 3.9 km
  • Jesselton Point Ferry Terminal - 5 min drive - 4.6 km

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 12 min drive
  • Tanjung Aru Station - 3 min drive
  • Putatan Station - 14 min drive
  • Kawang Station - 24 min drive
  • Free shopping center shuttle

Restaurants

  • ‪Jamal Salim Curry House & Catering - ‬15 min walk
  • ‪Buginese Grill Fish - ‬20 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Restaurant Sembulan Pasar - ‬16 min walk
  • ‪D' Lengkuas - ‬16 min walk

About this property

The Pacific Sutera Hotel

The Pacific Sutera Hotel puts you just a 5-minute drive from Imago Shopping Mall and features a golf course and a marina. You can visit the spa to be pampered with massages, facials, or aromatherapy. Other highlights at this luxurious resort include 3 outdoor pools, a poolside bar, and a fitness center. Fellow travelers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

At a glance

DONE

Hotel size

    • 500 units
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
    • All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Children's club*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Offsite

    • Free shopping center shuttle
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Racquetball/squash
  • Volleyball
  • Golf lessons
  • Golfing
  • Pool table
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • Golf course on site
  • Golf driving range on site
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 3 indoor tennis courts
  • Marina
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Waterslide
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 8
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 12
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Magnifying mirror
  • Grab bar near toilet
  • Toilet grab bar height (inches): 12
  • Phone accessibility kit
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Memory foam mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 80 for adults and MYR 40 for children
  • Late check-in between noon and 6:00 PM can be arranged for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for MYR 180.0 per night
  • Children's club access is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel offer free cancellation for a full refund?

Yes, The Pacific Sutera Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Pacific Sutera Hotel?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at The Pacific Sutera Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Pacific Sutera Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at The Pacific Sutera Hotel and nearby?

Tee off at the onsite golf course, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, racquetball/squash, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Pacific Sutera Hotel also has a private beach, a waterslide, and a sauna, as well as a fitness center, an arcade, and a garden.

Does The Pacific Sutera Hotel have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around The Pacific Sutera Hotel like?

The Pacific Sutera Hotel is located on the boardwalk/promenade in Downtown Kota Kinabalu, a short 17-minute walk from Imago Shopping Mall and 5 minutes' walk from Sutera Harbour.

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The Pacific Sutera Hotel Reviews

Reviews

8.4

Very Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Breakfast
Cities
Bed
Buffets

What guests liked

  • Breakfast offered a variety of options with different choices each day. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great family friendly hotel
Troy, 8-night trip

10/10 Excellent

Smooth check in process and beautiful place.
Juariyah, 2-night trip

10/10 Excellent

Fantastic dinner and breakfast, beautiful property, super clean
Colby, 1-night trip

2/10 Terrible

Bad customer service. No proper restaurants.
David, 2-night trip

2/10 Terrible

No proper restaurants. Bad customer service
David, 2-night trip

6/10 Okay

I think it is inconsistent with quality service. For example, one staff at the counter worked hard to accommodate my request to extend my stay three times. During these times, someone knocked on my door and informed me that I was supposed to check out even though the process to extend my stay had already been completed.
Wan Masjaina, 3-night trip

10/10 Excellent

Very nice place conveniently located in KK.
WIN, 1-night trip

10/10 Excellent

A resort for relaxing and chill…
FAITH, 1-night trip

10/10 Excellent

very good place
DONGHOON, 4-night trip

10/10 Excellent

Thank you for showing your hospitality/
Satoshi, 3-night trip

10/10 Excellent

All staffs are so kind.
Juri, 2-night trip

8/10 Good

an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned
francois-xavier le, 5-night trip

10/10 Excellent

Sooooo nice people are working here. Every minute I stayed here was quite impressive. Wish I could visit again Thanks!
Hangsoo, 2-night trip

10/10 Excellent

Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views. We dined in each evening and cannot recommend this hotel highly enough.
Sheelagh, 14-night trip

8/10 Good

We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.
Kim Chong, 2-night trip

10/10 Excellent

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
jason, 1-night trip

8/10 Good

the location is near the town area. the room is clean
Chun Nei Jenne, 3-night trip

8/10 Good

We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.
Sieds, 3-night trip

6/10 Okay

hope for more clean
SO YEON, 4-night trip

8/10 Good

Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
kenny, 1-night trip

8/10 Good

All acceptable except for the TV programme is very limited
Kwai Peng Winnie, 4-night trip

8/10 Good

Kids friendly hotel

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
4-night trip

4/10 Poor

Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
3-night trip

10/10 Excellent

Pacific Sutera offers a spectacular sea view and it is a place that gives you a sense of tranquility if you wish to get away from the city. Buffet spread at Cafe Boleh is of great variety and good quality. Staff is courteous and helpful. The only drawback is that the beach is too small and was a bit disappointing. Nevertheless, it is a very clean and well maintained beach. I will stay at Pacific Sutera again if given the opportunity to visit KK.
Elaine, 4-night trip

8/10 Good

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
Lorelay, 1-night trip