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Hotel Mousai Cancun Adults Only - All Inclusive

5.0 star property
Punta Sam beachfront hotel with 2 restaurants and spa

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Photo gallery for Hotel Mousai Cancun Adults Only - All Inclusive

Relax on the beach with ocean views, sun loungers, and comfortable cushions.
Creator video
Relax by the infinity pool overlooking the turquoise waters and pristine beach.
Enjoy ocean views from the large window, with a comfortable seating area and decorative hammock.
Relax in this stylish room with a large bed, seating area, and ocean views from the balcony.
Located on Cancun's oceanfront, Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive offers an exclusive retreat with a rooftop terrace, poolside bar, and 2 outdoor pools. Indulge in rejuvenating spa treatments or savor delicious Italian cuisine at one of the two on-site restaurants.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Airport transfer
  • Non-smoking
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Rooftop terrace
  • Fitness center
  • Beach umbrellas
  • Beach towels
  • Pool bar
  • 24-hour room service
  • Airport drop-off service

Feel at home (6)

  • Private hot tub
  • Furnished balcony
  • Daily housekeeping
  • Elevator
  • Minibar
  • Digital TV service
$699 nightly
The total price is $849
Aug 14 - Aug 15
Total includes taxes and fees

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Corner Suite Ocean Front

Enjoy ocean views from the balcony with a comfortable sofa.

Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 1370 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 1 King Bed Ocean Front

Relax in this stylish room with a large bed, vibrant sofa, and balcony offering a sea view.

Ultra Suite 1 King Bed Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 947 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite

Relax in comfort with a large bed and a spacious seating area.

Two Bedroom Master Suite

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 2187 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Corner Suite Ocean Front

Relax in this spacious room with a large bed, sofa, and armchairs, plus a balcony offering a view of the sea.

Two Bedroom Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Down duvet
  • 2316 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front

Relax in this spacious room with a large bed, sofa, and armchairs, plus a balcony offering a view of the sea.

Ultra Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 1370 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Two Bedroom Master Suite

Relax in this stylish room with a large bed, flat-screen TV, and a view of the city skyline.

Ultra Two Bedroom Master Suite

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 2187 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

Enjoy ocean views from the large window, with a comfortable seating area and decorative hammock.

Ultra Two Bedroom Corner Suite Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Down duvet
  • 2316 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite 2 Queen Beds Ocean Front

Relax in this stylish room with a large bed, seating area, and ocean views from the balcony.

Suite 2 Queen Beds Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 947 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 2 Queen Beds Ocean Front

Enjoy ocean views from the balcony through the large sliding glass door.

Ultra Suite 2 Queen Beds Ocean Front

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 947 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

Relax in this stylish room with a large bed, vibrant armchair, and flat-screen TV, offering a balcony with a view of the sea and palm trees.

Suite 1 King Bed Ocean Front

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 947 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Beach - 14 min walk - 1.2 km
  • Punta Sam Ferry Terminal - 14 min walk - 1.2 km
  • Playa Mujeres Golf Club - 6 min drive - 4.9 km
  • Isla Mujeres Ferry Terminal - 45 min drive - 8.8 km
  • North Beach - 46 min drive - 9.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive
  • Airport drop-off service

Restaurants

  • ‪Hiroshi Bar - ‬8 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪Caprichos Villa del Palmar - ‬13 min walk
  • ‪Davinos - ‬12 min walk

About this property

Hotel Mousai Cancun Adults Only - All Inclusive

At Hotel Mousai Cancun Adults Only - All Inclusive, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll be within a 10-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and aromatherapy. NOI Ristorante Italiano, one of 2 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a rooftop terrace, and a poolside bar.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
24-hour room service
Meals and beverages at companion properties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 88 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Onsite parking includes off-street options
DONE

Transfers

    • Airport drop off on request(available 24 hours)*
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Romance packages

Facilities

  • Built in 2024
  • Rooftop terrace
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • Smart speaker
  • 50-inch Smart TV
  • Digital TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Premium bedding

What to enjoy

  • Private outdoor hot tub
  • Furnished balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 16 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

NOI Ristorante Italiano - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
The Rooftop - This restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle. Maximum occupancy 4

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Frequently asked questions

Does Hotel Mousai Cancun Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, Hotel Mousai Cancun Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Mousai Cancun Adults Only - All Inclusive?

Yes, there are 2 outdoor pools.

Are pets allowed at Hotel Mousai Cancun Adults Only - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is airport shuttle service offered by Hotel Mousai Cancun Adults Only - All Inclusive?

Yes, a shuttle from the hotel to the airport is available. The charge is USD 50 per vehicle.

What are the check-in and check-out times at Hotel Mousai Cancun Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Hotel Mousai Cancun Adults Only - All Inclusive?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are both nearby.

What is there to do at Hotel Mousai Cancun Adults Only - All Inclusive and nearby?

Hotel Mousai Cancun Adults Only - All Inclusive has 2 outdoor pools and 2 bars, as well as a spa and a fitness center.

Are there restaurants at or near Hotel Mousai Cancun Adults Only - All Inclusive?

Yes, there are 2 onsite restaurants, featuring Italian cuisine.

Does Hotel Mousai Cancun Adults Only - All Inclusive have rooms with private hot tubs?

Yes, each room has a private outdoor hot tub.

Does Hotel Mousai Cancun Adults Only - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Hotel Mousai Cancun Adults Only - All Inclusive like?

Hotel Mousai Cancun Adults Only - All Inclusive is a short 14-minute walk from Punta Sam Ferry Terminal and 14 minutes' walk from Punta Sam Beach.

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Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Beautiful hotel
Monique, 2-night trip

10/10 Excellent

Everything was amazing! Highly recommend.
Eric, 4-night trip

10/10 Excellent

Great experience.
Sepideh, 6-night trip

10/10 Excellent

Exceptional service throughout—from the concierge and restaurant staff to the beach waiters. The views were stunning, and the cleanliness of the entire property was impressive. A truly wonderful stay.
Shuhan, 2-night trip

10/10 Excellent

Excellent Hotel and the service
AKASHDEEP, 4-night trip

10/10 Excellent

Absolutely amazing hotel!
Karoli, 2-night trip

10/10 Excellent

Great spot
Robert, 5-night trip

10/10 Excellent

Beautiful place for vacation
Herbert Manfield, 6-night trip

10/10 Excellent

Been to the Garza Blanca many times it’s nice. They have the Mousai for the adults only now.
Diane, 5-night trip

10/10 Excellent

Great location and fantastic amenities. Coming again
Arjun, 3-night trip

10/10 Excellent

Everyone was friendly and property was clean.
Anthony, 3-night trip

10/10 Excellent

Staff was awesome! Especially Francisco and Abi. Our stay was very windy, but staff made it amazing anyways. Rooms, facilities and food were all very good. Overall no complaints.
Brooks, 5-night trip

10/10 Excellent

Everything was great. Heated pool food service!
Sam, 5-night trip

4/10 Poor

Been to several all-inclusives and expected a lot
GILAN MORENA, 4-night trip

10/10 Excellent

Absolute Luxury. 5 stars x 100!!! Just perfect in every way. We were showered with phenomenal service from start to finish.
Philip, 4-night trip

4/10 Poor

Concierge service was not good, nobody answered my calls or returned calls when I made calls down to the front, I requested different bar and snack make up and this was never completed - everytime I asked concierge for something it was another departments responsibility, for as much money as I paid I was expecting better service. room service was horrible the food was so bad, building is beautiful
Jacob, 4-night trip

2/10 Terrible

AWFUL EXPERIENCE

I canceled my booking and moved to another nearby hotel . It was awful experience and hotel was nothing like in photos
Diana, 2-night trip

10/10 Excellent

Everything was amazing. A true A operation.
Jayson, 4-night trip

10/10 Excellent

THE FOOD WAS AMAZING AND STAFF WAS SUPER ACCOMODATING. WE WILL BE BACK.
CHRISTOPHER CASEY, 5-night trip

10/10 Excellent

Excellent customer service!
Fadi, 2-night trip

6/10 Okay

Too many sub charge
John, 4-night trip

10/10 Excellent

The property was amazing I had 2 of the best butlers ever Christian and Alexa. Suyen is the best concierge I’ve ever had. So friendly and very informative. I will be back very soon.
Darrell, 3-night trip

10/10 Excellent

The Luxury
CLIFFORD, 5-night trip

10/10 Excellent

We had an excellent vacation at Hotel Mosai. The staff go above and beyond! The property is so clean because there is constantly someone cleaning somewhere. The food is the best food I've had at an all-inclusive, and we only ate at the Hotel Mosai for 3 days. The one negative was the overwhelming pitch to attend a session to hear about their "other hotels," aka timeshare. I do not appreciate when I clearly decline and the pressure keeps coming. Even with that, the hotel is 5-star. The rooftop pool is sooo cool! The pool staff and the staff at Noi cannot be praised enough. The view from our room's balcony where we watched the sunrise was fantastic!
Donna, 4-night trip

10/10 Excellent

Excellent Couples Getaway

Excellent hotel and staff. You're greeted with a cold towel and specialty drink upon arrival. Check-in is a breeze. We were assigned 2 butlers (am and pm) who contacted for any need. Thank you Alexa, Raul, Christian and the many more people who made our getaway so memorable.
Lunch at see side
Garza Blanca Pool
Bourjois, 3-night trip