In the heart of Boston, citizenM Boston Back Bay offers a vibrant retreat with a 24-hour gym and restaurant. Unwind in the bar, stay connected with WiFi, or enjoy coffee and tea in the lobby; this hotel near Harvard University also features express check-in/check-out and smoke-free premises.
Boston, MA (BNH-Boston Harbor Seaplane Base) - 18 min drive
Logan International Airport (BOS) - 20 min drive
Norwood, MA (OWD-Norwood Memorial) - 31 min drive
Bedford, MA (BED-Laurence G. Hanscom Field) - 32 min drive
Beverly, MA (BVY-Beverly Municipal) - 39 min drive
Lawrence, MA (LWM-Lawrence Municipal) - 40 min drive
Boston Yawkey Station - 14 min walk
Back Bay Station - 17 min walk
Boston Ruggles Station - 20 min walk
Hynes Convention Center Station - 1 min walk
Kenmore Station - 8 min walk
Symphony Station - 9 min walk
Restaurants
Bukowski Tavern - 4 min walk
Wendy's - 4 min walk
Starbucks - 2 min walk
Tatte Bakery & Cafe | Berklee - 4 min walk
The Bebop - 4 min walk
About this property
citizenM Boston Back Bay
You'll be in a fantastic location at citizenM Boston Back Bay, just a 5-minute walk from Newbury Street and Berklee College of Music. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at canteenM, which serves international cuisine. Also, Northeastern University and The Shops at Prudential Center are within just a 10-minute walk. The property is just a short walk to public transportation: Hynes Convention Center Station is steps away and Kenmore Station is 8 minutes.
Languages
English
At a glance
Hotel size
399 rooms
Arranged over 14 floors
Arriving/Leaving
Check-in time starts at 2:00 PM
Express check-in/out available
Minimum check-in age: 18
Check-out time is 11:00 AM
Late check-out subject to availability
Special check-in instructions
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
No onsite parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Shared microwave
Water dispenser
Traveling with children
Children stay free (see details)
Working away
Coworking spaces
Services
24-hour front desk
Luggage storage
Multilingual staff
Facilities
1 building/tower
Television in common areas
Communal living room
24-hour fitness center
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Accessibility
Elevator
Elevator door width (inches): 49
Wheelchair-accessible path to elevator
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Room amenities
Be entertained
iPad
IPod docking station
43-inch LED TV
Premium digital channels
Home comfort
Climate-controlled air conditioning and heating
Iron/ironing board
Sleep well
Premium bedding
Pillowtop mattress
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Phone
Food and drink
Refrigerator
More
Housekeeping (on request)
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Special features
Dining
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 20 per person
Late check-out can be arranged for an extra charge of USD 69 (subject to availability)
Policies
Noise-free guestrooms cannot be guaranteed.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston
Frequently asked questions
Does citizenM Boston Back Bay offer free cancellation for a full refund?
Yes, citizenM Boston Back Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at citizenM Boston Back Bay?
Sorry, pets aren't allowed.
Is parking offered on site at citizenM Boston Back Bay?
Sorry, there's no onsite parking at citizenM Boston Back Bay.
What are the check-in and check-out times at citizenM Boston Back Bay?
You can check in starting at 2:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out are available.
Is there an onsite casino at citizenM Boston Back Bay?
No, this hotel doesn't have a casino, but Encore Boston Harbor (9-min drive) is nearby.
What is there to do at citizenM Boston Back Bay and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near citizenM Boston Back Bay?
Yes, canteenM offers international cuisine.
What's the area around citizenM Boston Back Bay like?
CitizenM Boston Back Bay is a short 1-minute walk from Hynes Convention Center Station and 10 minutes' walk from Northeastern University.
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citizenM Boston Back Bay Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.8/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Apr 8, 2025
Great concept hotel. Perfect size for a couple.
Jonathan
Jonathan, 3-night trip
10/10 Exceptional
Mar 11, 2025
The hotel was very cool, funky vibe. The bar/restaurant were great!
Abigail
Abigail, 2-night trip
10/10 Exceptional
Jan 14, 2025
Great stay!
Heidi
Heidi, 1-night trip
10/10 Exceptional
Mar 13, 2025
Great
Great stay
Erik
Erik, 3-night trip
10/10 Exceptional
Jan 5, 2025
Great place for a quick stay in Boston.
Donato
Donato, 2-night trip
10/10 Exceptional
Dec 29, 2024
Great hotel in great locatuo
cheryl
cheryl, 1-night trip
10/10 Exceptional
Mar 6, 2025
Awesome one night stay.
Great hotel. Its clean quiet and comfortable. Upper level nice view of the neighborhood.
Raul
Raul, 1-night trip
10/10 Exceptional
Mar 24, 2025
comfy and all good.
Verified traveler
1-night trip
10/10 Exceptional
Jan 5, 2025
Great place
Hymly
Hymly, 2-night trip
8/10 Very good
Mar 21, 2025
Great location
The Boston Metro station is a little far away, but there is a bus stop right in front of the hotel. There is a supermarket and a Uniqlo within walking distance, so the location is great.
The room is small, but compact and not inconvenient for a short stay.
Katsumi
Katsumi, 3-night trip
10/10 Exceptional
Jan 22, 2025
Excellent hotel. Clean, new, comfortable, and in a great neighborhood.
Jessica
Jessica, 3-night trip
10/10 Exceptional
Mar 13, 2025
Great view.
Excellent.
Raul
Raul, 1-night trip
10/10 Exceptional
Dec 27, 2024
I loved my stay. Very affordable for what it gives to guests. Will be staying here again!
saray
saray, 2-night trip
10/10 Exceptional
Jan 26, 2025
Great place!
Very small room but perfect for a couple getting away for a night or two, the most comfortable hotel bed and pillows! The bar was very nice too. The location is perfect (back bay) and the city view is beautiful. Will definitely stay again.
Tina
Tina, 1-night trip
10/10 Exceptional
Jan 23, 2025
Perfect for work or vacation
Really loved this hotel. Would absolutely stay again. Rooms are efficient and small but the lounge are is spacious and inviting. Great breakfast and bar.
Susan
Susan, 4-night trip
10/10 Exceptional
Mar 17, 2025
BaddieBaddieShotOClock
I absolutely loved it, first time in Boston, first time there highly recommended and definitely plenty of places to eat and go for drinks and shopping all around the area! Loved it I’ll be back soon !
Ramah
Ramah, 1-night trip
10/10 Exceptional
Apr 5, 2025
CitizenM never disappoints
Andrea
Andrea, 4-night trip
10/10 Exceptional
Dec 26, 2024
10/10 would stay again
Dawayne
Dawayne, 2-night trip
8/10 Very good
Jan 19, 2025
Loved the vibe! Super cool and very clean!
Amazing place and great location very very clean!
Paul
Paul, 1-night trip
10/10 Exceptional
Mar 3, 2025
Clean, comfortable, and accessible
Great location for access to both Boston and Cambridge. Navigating your stay requires much self driven activity, but everything works smoothly. The time are small but comfortable and there is ample comfortable shared space.
Russell
Russell, 3-night trip
10/10 Exceptional
Jan 4, 2025
Great hotel, one of the best ones we’ve been to. No parking though.
Priscilla Thaiz
Priscilla Thaiz, 1-night trip
10/10 Exceptional
Jan 1, 2025
The stay was very nice. The contactless check in and check out is very convenient. Rooms were clean and very nice. Staff was also very friendly.
Sophia
Sophia, 1-night trip
10/10 Exceptional
Dec 28, 2024
Great small hotel. Very clean and modern
Jenny
Jenny, 2-night trip
10/10 Exceptional
Jan 24, 2025
Safe & Quiet
Michael
Michael, 1-night trip
10/10 Exceptional
Feb 3, 2025
Location, location!!
Clean, new property in excellent location. Which they offered a parking benefit.