2/10
This hotel looked beautiful and to be fair on arrival we were happy although the room was very small. The air conditioning unit made some very loud noises every couple of seconds, I called the man on front desk who said all the units in this hotel made this noise. It was so loud we would not be able to sleep so we asked if we could have a refund. He called his manager and said we needed to email Hotels.com for a refund which we have still never received!!!
Michele
1-night trip