Our toom type was over booked, but the lady at the front desk didn't say anything, she just handed me a key. We walked into a room that wasn't completely made up.
When i went to ask, the front desk offered to switch our room, but didn't offer a solution to us being short a bed.
Later we were offered a rollaway bed, and when set up, not only did it block access to the bathroom but blocked or only fire escape (the room door).
Not our best start at this hotel.
Crystal made a great breakfast and was very sweet and helpful.