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Atzavara Hotel & Spa

5.0 star property
Luxury hotel with spa, near Santa Susanna Beach

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Photo gallery for Atzavara Hotel & Spa

5 outdoor pools, pool umbrellas, sun loungers
Creator video - submitted by Anastasiia Savkina
Snack bar
Bar (on property)
1 bedroom, premium bedding, minibar, in-room safe
Overlooking the boardwalk, Atzavara Hotel & Spa offers a serene escape near Santa Susanna Beach. Take in ocean views at one of 4 on-site restaurants, indulge in spa treatments like facials and manicures/pedicures or explore the nearby shopping mall. The helpful staff has made previous guests feel right at home.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 5 outdoor pools
  • Breakfast available
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Children's pool

For families (6)

  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
$143 nightly
The total price is $166
Oct 8 - Oct 9
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 21 - Sep 22
Check availability for tonight Sep 21 - Sep 22

Tomorrow

Sep 22 - Sep 23
Check availability for tomorrow Sep 22 - Sep 23
Available filters for rooms
Showing 23 of 23 rooms

View all photos for Design Triple Room

1 bedroom, premium bedding, minibar, in-room safe

Design Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 312 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Junior Triple Room

1 bedroom, premium bedding, minibar, in-room safe

Junior Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Design Quadruple Room

1 bedroom, premium bedding, minibar, in-room safe

Design Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Design Double Room Single Use

1 bedroom, premium bedding, minibar, in-room safe

Design Double Room Single Use

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 312 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Pool Penthouse Suite Triple Room

Terrace/patio

Pool Penthouse Suite Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 700 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Quadruple Room

1 bedroom, premium bedding, minibar, in-room safe

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Quadruple Room

1 bedroom, premium bedding, minibar, in-room safe

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Triple Room

1 bedroom, premium bedding, minibar, in-room safe

Junior Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Junior Double Room

1 bedroom, premium bedding, minibar, in-room safe

Junior Double Room

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

View from room

Premium Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 334 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Junior Quadruple Room

1 bedroom, premium bedding, minibar, in-room safe

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Pool Penthouse Suite Triple Room

Terrace/patio

Pool Penthouse Suite Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Blackout drapes/curtains
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Premium Triple Room

View from room

Premium Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 334 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Pool Penthouse Suite Quadruple Room

Terrace/patio

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Premium Double Room Single Use

View from room

Premium Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 334 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Pool Penthouse Suite Double Room

Terrace/patio

Pool Penthouse Suite Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 700 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

View from room

Premium Double Room

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 334 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Design Quadruple Room

1 bedroom, premium bedding, minibar, in-room safe

Design Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Design Double Room

1 bedroom, premium bedding, minibar, in-room safe

Design Double Room

9.2 out of 10
Wonderful
(22 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Design Triple Room

1 bedroom, premium bedding, minibar, in-room safe

Design Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

View all photos for Design Quadruple Room

1 bedroom, premium bedding, minibar, in-room safe

Design Quadruple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 312 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

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About the neighborhood

Map
Carrer Pla de la Torre, 16, Santa Susanna, 08398

What's nearby

  • Santa Susanna Beach - 11 min walk - 1.0 km
  • Levante Beach - 12 min walk - 1.1 km
  • Malgrat de Mar Beach - 5 min drive - 3.1 km
  • Pineda de Mar Beach - 5 min drive - 3.2 km
  • Calella Beach - 7 min drive - 6.6 km

Getting around

  • Gerona (GRO-Costa Brava) - 31 min drive
  • Barcelona El Prat Airport (BCN) - 68 min drive
  • Santa Susanna Station - 9 min walk
  • Pineda de Mar Station - 9 min drive
  • Malgrat de Mar Station - 25 min walk

Restaurants

  • ‪King's Cafe - ‬6 min walk
  • ‪Eetcafe Jerommeke - ‬4 min walk
  • ‪Restaurant Alhambra - ‬5 min walk
  • ‪Restaurante Florida Park - ‬1 min walk
  • ‪H-Top Royal Sun Bar - ‬6 min walk

About this property

Atzavara Hotel & Spa

Atzavara Hotel & Spa features a free kids' club and puts you within a 15-minute walk of Santa Susanna Beach. Guests can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with massages, body wraps, or facials. Other highlights at this luxurious hotel include 5 outdoor pools, a bar/lounge, and a fitness center. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 465 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Uncovered onsite self parking (EUR 12 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • 4 restaurants
  • Bar/lounge
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's games
  • Toys
  • Art supplies
  • Children's books
  • Lifeguard on site

What to do

  • Archery
  • Shopping
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Snorkeling nearby
  • Scooter/moped rentals nearby
  • Segway rentals/tours nearby

Working away

  • 24-hour business center
  • 20 meeting rooms
  • Conference center (26910 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 5 outdoor pools
  • Shopping mall on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Dock
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

El Mercat - Onsite buffet restaurant.
Botanic - Onsite restaurant. Open daily.
Bamboo Pool Club - This restaurant overlooks the ocean. Reservations are required. Open daily.
Ginger - Onsite restaurant. Open daily.
Posidonia - Onsite bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 3.30 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 16 for adults and EUR 8.50 for children
  • Spa access is available for an extra charge of EUR 20 per day

Renovations and closures

The property is closed between November 21 and January 27.

Parking

  • Uncovered self parking costs EUR 12 per day

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Atzavara Hotel Spa
Atzavara Hotel & Spa Hotel
Atzavara Hotel & Spa Santa Susanna
Atzavara Hotel & Spa Hotel Santa Susanna

Frequently asked questions

Is Atzavara Hotel & Spa currently open?

The property is closed between November 21 and January 27.

Does Atzavara Hotel & Spa offer free cancellation for a full refund?

Yes, Atzavara Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Atzavara Hotel & Spa?

Yes, there are 5 outdoor pools and a children's pool.

Are pets allowed at Atzavara Hotel & Spa?

Sorry, pets aren't allowed.

Is parking offered on site at Atzavara Hotel & Spa?

Yes. Self parking costs EUR 12 per day.

What are the check-in and check-out times at Atzavara Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-in is available.

Is there an onsite casino at Atzavara Hotel & Spa?

No, this hotel doesn't have a casino, but Gran Casino Costa Brava (15-min drive) is nearby.

What is there to do at Atzavara Hotel & Spa and nearby?

Have fun during the warmer months with activities such as archery. Additional recreation nearby includes segway rentals. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Atzavara Hotel & Spa also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Atzavara Hotel & Spa?

Yes, there are 4 onsite restaurants, featuring ocean views.

What's the area around Atzavara Hotel & Spa like?

Atzavara Hotel & Spa is a short 9-minute walk from Santa Susanna Station and 12 minutes' walk from Santa Susanna Beach.

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Reviews

Atzavara Hotel & Spa Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Amenities

9.0

Staff & service

9.2

Eco-friendliness

9.6

Property conditions & facilities

What guests liked

  • Breakfast was excellent with a wide assortment and a constantly topped-up selection of options. (7 reviews)
  • The pool area is beautiful, amazing, and fantastic, with many options including a rooftop pool with live entertainment. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Breakfast
Food

Reviews

10/10 Exceptional

We arrived as a large group of families, everything was excellent, quality of service and cleanliness. Very nice staff in all departments, highly recommended.
shlomi, 4-night trip

10/10 Exceptional

Large resort, well located, suitable for all families or couples! Friendly staff and flexible.
Yves, 2-night trip

10/10 Exceptional

Stunning hotel, lovely stay, very spacious rooms.
Sandeep, 3-night trip

6/10 Good

Big hotel, not sure it's a 5 star, but it was ok. Room's are nicely decorated but missing basic things like a hook to hang up your towel. Staff service is mixed, some really good, some not the level a 5 star hotel should be. Lots of families with young children.
4-night trip

10/10 Exceptional

Easy for our family since I have two boys and my husband it was nice to have a daily buffet. The view from the room Looked out over the property.
melanie, 3-night trip

10/10 Exceptional

Had a wonderful time- enjoyed all the pools especially the Bamboo rooftop. Activities and shows were fun, buffet was so good and loved the option to eat at Botanic for breakfasts and a dinner with upgrade. Staff were always friendly. Highly recommended!
Susan, 5-night trip

10/10 Exceptional

Absolutely beautiful, amazing service and very clean
5-night trip

10/10 Exceptional

Beautiful hotel, everything was perfect. Lovely rooms, all very new and clean. Roof top pool was just fantastic. Breakfast was the best we have ever had, an amazing amount of options. One of the best hotels we have stayed in!
Joanna, 3-night trip

10/10 Exceptional

Amazing

We started our holiday at a hotel a few meters down the road and that hotel was a disaster. Atzavara saved our holiday. The room was spotless and the facilities were excellent. My little girl (8) loved the food, pool and kids club activities. The staff were absolutely amazing and so friendly. If I were to go to Santa Susanna again I would definitely be back at this hotel.
Jimmy, 5-night trip

6/10 Good

Weekend break from Barcelona

- Check-in experience was slow but reception staff apologetic and we received a welcome drink, which was a nice touch. - Rooms are well appointed, but because of tiled floors and thin walls/ceilings you can hear scraping of furniture by guests late at night and by cleaners early mornings. The road behind the hotel where our room was facing was noisy at night, with drivers revving and speeding - maybe install speed bumps to discourage this? - Cleaners chatting loudly and shouting instructions to each other in the corridor and neighbouring rooms from 8 a.m. (during a weekend break, this is not ideal...) - Pool areas very nice, clean and a good number of sunbeds with umbrellas and efficient towel service. - Breakfast buffet good, with a good selection of hot and cold food, cheeses, fruits, juices and decent coffee. A shame it didn't extend slightly later at weekends. Dinner buffet had an excellent salad bar but was overall less impressive, with a limited number of vegetarian mains and overcooked seafood and meat dishes (my guess is much of the cooking was done from frozen given the texture). It was also a shame that "Botanic" didn't offer any vegetarian main courses, otherwise we would probably have tried that too. That said, the "Bali" restaurant was again excellent and well worth a visit. - Check out after 11 a.m. (a little early given check in is from 3 p.m.) not possible due to the arrival of a large group, but we were able to store luggage and use the pool facilities.
Richard, 3-night trip

10/10 Exceptional

Beautiful resort great gluten free options on the buffets rooms modern and spacious spa circuit is a must do
Stephanie, 1-night trip

10/10 Exceptional

Awesome place Easy parking
Ange, 5-night trip

8/10 Very good

Our experience was good overall, with some things being very good and others being a disappointment. Almost every time we attempted to call reception from our room we could not get through. The adult only pool regularly had children swimming in it, and it was difficult to find sun beds as people would leave their towels from early in the morning. The gym had some pro workout equipment, but only very light free weights available which were locked in a cupboard. The things we enjoyed the most were the restaurants (including the buffets), the roof top pool (although this was an additional charge), the spa, the rooms, some of the areas in the hotel which look lovely, easy access to car park, and some of the staff members who were helpful. The hotel is very big, and depending on where your room is, a lot of walking may be required to get to the lifts or reception. In some ways this felt more like a 4 star than a 5 star. Overall we had a pleasant stay, but there are areas that the hotel could improve in.
Ramzi, 7-night trip

10/10 Exceptional

We had a wonderful stay & look forward to our return ☀️☀️☀️
Roy, 1-night trip

10/10 Exceptional

Nice stay!

All perfect, except the A/C isn't working during the spring time.
Alexis, 6-night trip

10/10 Exceptional

I would absolutely recommend this hotel to my friends and family, just the smell in the giant entrance/lobby area itself was enough, smells lovely 24/7 and its extremely clean with refreshments provided! We got a glass of cava on arrival, and on another day when it was their 3rd birthday they left cakes and drinks for all the guests. They also had juice and water and sweets for guests too. Lots of staff on the check in desk. There is so many pools, including a roof top one which was unreal and had a live singer and saxophonist! Felt so luxurious! The drinks are amazing, especially the frozen strawberry daiquiri! There are a few restaurants to choose from too, really nice and fancy but not over priced, just fairly priced. The gardening is gorgeous all around, so aesthetically pleasing everywhere you look. The breakfast was fantastic, there is so many stations with everything to choose from and its constantly topped up, like they just dont run low on anything, even at the end, was amazed by it, never experienced anything like it. Rooms are soundproof and clean. Cleaners came every day to change the towels and bedding
Samantha, 4-night trip

10/10 Exceptional

Another lovely stay

My second time here, really love the hotel. The area is ok, lots to do and see. My only issue was that I asked reception to book me a table at a local restaurant and it wasn’t done so I didn’t manage to eat where I wanted to that night. Other than that the stay was perfect!
Karen, 1-night trip

10/10 Exceptional

Everything amazing, from the room to food and staff. Thank you
Denisa, 1-night trip

10/10 Exceptional

My mum and auntie to whom I arranged this holiday were well treated and looked after. Food was fresh and staff were great. A bottle of water was provided every day! Thank you for making the stay of these two ladies enjoyable!
Veebawadee, 4-night trip

10/10 Exceptional

Stay was brilliant, little bit upset that we paid for a penthouse suite but got given the smallest one, with the smallest patio area and smallest pool, even the one next door was much bigger, other then this though everything was great
3-night trip

8/10 Very good

Overall it was good, but didn't feel like 5-stars. Acoustic is bad ( heard high hills noises from the corridor and the upper floor, cleaning team starting moving furniture early in the morning). No beverages at dinner ( even water), spa was overpriced for what you get, no netflix etc. Adding these little extra features will help feeling more welcome. We felt rushed by the staff during the meals and the cleaning team entered our room before 10 am while we were there.
Tal, 1-night trip

2/10 Poor

This is not a 5 star hotel. The service and food is terrible, when you complain nothing is done. My son has allergies and the restaurant staff didn’t even know the ingredients in the food.
Mark, 6-night trip

2/10 Poor

Sadly very disappointed with so called five star hotel. On the 1st day we arrived. No one to help with luggage to take into our room. Or when you departure Reception staff said if we stayed more then 4 days then we can book to eat at any other restaurant in the hotel. I booked half board so thinking, meal would be included. But sadly not as we found out when we got into the restaurant. 1st day at breakfast i sad i had food allergies and 3 of us are vegetarian. There was nothing labelled. The all the salad didn’t have sperate spoons so people using same for meat as well as salad. I was offer somethings from the kitchen. Having mentioned all these things only few had lables on the food but not all. I thought at least they are trying. But day 3 gone back to no labells. I we staying for 6 nights. It got worse as days went on. Only if you lucky have 2 vegetarian dishs. i have allergies so just plain pasta and plain veg and salad for me. They offered to make something me. To my suprise i got boiled chickpeas and boiled veg. And 1 night vegan hamburger which was not cooked properly. Veg given was luck warm. After talking to the manager nothing changed. She must have passed massage on but the kitchen staff to willing to listen. Today i asked for vegetarian nachos,and i got I would not recommend this hotel for people who are vegen, vegetarian or eat halal. The staff use the same knife to cut everything.
Daksha, 5-night trip

10/10 Exceptional

Hands down the best thing about this hotel is the breakfast. Funnily enough, a friend who had stayed here a few years remembered this when I said I had made the booking, and boy was he not wrong. The staff are also incredibly helpful and friendly, and the rooms spacious, modern, and comfortable. We had a sea view room and the view from the balcony was indeed stunning. Lots of great entertainment at the bar downstairs, and we caught a couple of very cool acts on two different nights. Onsite facilities like the tennis courts, the (huge) gym, and the yoga classes are an added bonus. It's absolutely perfect for a wellness getaway. The city centre is about a 20-minute bus ride away, and the bus stops are just outside the property perimeter. The little town that's sort of adjacent is a little more rundown, but the seaside boardwalk probably gets very busy during summer. We went off-season and it was pretty calm, though we found one excellent fish restaurant not too far away.
Deerasinghe, 2-night trip

6/10 Good

Nice experience, although very expensive

The check in was relatively good The staff was very kind and attentive. The room was really nice, with a balcony that gave a view to the sea and pool. Really nice. The atmosphere of the hotel is very modern and artistic. It has many restaurants with different themes and options for each one. The pool is really nice, seems to be on basis of salty water (at least that is what i felt) Other then that, everything is quite expansive - but that is expected for this kind of a hotel. For the room i would give 4, for the sole reason that the toilet - it was just not comfortable at all. The bad is that again, an expansive 5 star hotel, and they charge extra money for parking and spa entrance (which you need to reserve in advance to enter) Generally i would not recommend this place, just because there is nothing interesting around it, this hotel seems to be the most interesting thing there is to do in this town. But if you have to go somewhere in this town, that i thing this hotel os the best option, although quite expansive one
Boris, 1-night trip

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