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Etéreo, Auberge Resorts Collection

5.0 star property
Luxury beachfront resort with spa, near Maroma Beach

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Photo gallery for Etéreo, Auberge Resorts Collection

Ocean Studio with Plunge Pool | Free minibar items, in-room safe, blackout drapes, iron/ironing board
Exterior
2 outdoor pools, cabanas (surcharge), pool umbrellas
Beach bar
Ocean Studio | Free minibar items, in-room safe, blackout drapes, iron/ironing board
At Etéreo, Auberge Resorts Collection, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be just steps from Maroma Beach. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Itzam, one of 3 restaurants, offers ocean views and serves breakfast and dinner. Other highlights at this luxurious resort include 2 bars/lounges, a beach bar, and a fitness center.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Pool
  • Bar
  • Pet friendly
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Steam room
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
The current price is $1,440
includes taxes & fees
$1,217 per night
Apr 19 - Apr 20

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Two Bedroom Ocean Penthouse with Plunge Pool

Two Bedroom Ocean Penthouse with Plunge Pool | Dining room

Two Bedroom Ocean Penthouse with Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 3050 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Ocean Suite with Plunge Pool

Beach/ocean view

Ocean Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 1375 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Studio with Sky Deck and Plunge Pool

Ocean Studio with Sky Deck and Plunge Pool | Terrace/patio

Ocean Studio with Sky Deck and Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Ceiling fan
  • 1500 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Ocean Veranda Duplex with Plunge Pool

View from room

Two Bedroom Ocean Veranda Duplex with Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 3050 sq ft
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Ocean Studio - 2 Queens

Free minibar items, in-room safe, blackout drapes, iron/ironing board

Ocean Studio - 2 Queens

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Ceiling fan
Separate bedroom
  • 875 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Ocean & Sunset with Plunge Pool)

View from room

Suite, 1 Bedroom (Ocean & Sunset with Plunge Pool)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 1650 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Ocean Penthouse with Plunge Pool

Three Bedroom Ocean Penthouse with Plunge Pool | Dining room

Three Bedroom Ocean Penthouse with Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 3925 sq ft
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 King Beds

View all photos for Mangrove Studio with Plunge Pool - 2 Queens

Free minibar items, in-room safe, blackout drapes, iron/ironing board

Mangrove Studio with Plunge Pool - 2 Queens

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Ceiling fan
  • 875 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mangrove Studio with Plunge Pool

View from room

Mangrove Studio with Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Ceiling fan
  • 875 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Ocean & Sunset, with Plunge Pool)

Free minibar items, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms (Ocean & Sunset, with Plunge Pool)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 2525 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Duplex, 3 Bedrooms (Ocean Veranda, with Plunge Pool)

Duplex, 3 Bedrooms (Ocean Veranda, with Plunge Pool) | Free minibar items, in-room safe, blackout drapes, iron/ironing board

Duplex, 3 Bedrooms (Ocean Veranda, with Plunge Pool)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 3925 sq ft
  • Sleeps 7
  • 2 Queen Beds and 2 King Beds

View all photos for Ocean Studio

Ocean Studio | Free minibar items, in-room safe, blackout drapes, iron/ironing board

Ocean Studio

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Ceiling fan
Separate bedroom
  • 875 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Studio with Plunge Pool

Ocean Studio with Plunge Pool | Free minibar items, in-room safe, blackout drapes, iron/ironing board

Ocean Studio with Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Ceiling fan
  • 875 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Suite with Sky Deck and Plunge Pool

Ocean Suite with Sky Deck and Plunge Pool | Terrace/patio

Ocean Suite with Sky Deck and Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
  • 2075 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Mangrove Studio

Mangrove Studio | Free minibar items, in-room safe, blackout drapes, iron/ironing board

Mangrove Studio

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Minibar (some free items)
LED TV
Blackout drapes/curtains
Ceiling fan
  • 875 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Paseo Kanai 16, Playa del Carmen, QROO, 77730

What's nearby

  • Maroma Beach - 1 min walk - 0.1 km
  • Paradise Beach - 11 min walk - 0.9 km
  • Tres Rios Ecopark - 16 min drive - 8.7 km
  • El Camaleón Mayakoba Golf Course - 16 min drive - 10.5 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 16 min drive - 10.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Cozumel Intl. Airport (CZM) - 14.9 miles/23.9 km

Restaurants

  • ‪Beach Bar - ‬18 min drive
  • ‪Jaal-Ha - ‬18 min drive
  • ‪Pajarito - ‬15 min drive
  • ‪Chaya - ‬6 min walk
  • ‪Preferred Beach Club - ‬16 min drive

About this property

Etéreo, Auberge Resorts Collection

At Etéreo, Auberge Resorts Collection, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be just steps from Maroma Beach. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Itzam, one of 3 restaurants, offers ocean views and serves breakfast and dinner. Other highlights at this luxurious resort include 2 bars/lounges, a beach bar, and a fitness center.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 75 units
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Supervised childcare*
    • Children's club*

Pets

    • Pets allowed (dogs only, 2 total, up to 40 lbs per pet)*
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available
    • Pet sitting and pet grooming services offered

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

    • Free secured onsite valet parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Snorkeling
  • Kayaking nearby
  • Fishing nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2021
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Cable TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Ceiling fan
  • Stocked minibar (select free items)
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Spa

Sana has 6 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Itzam - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Che Che - Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Changarro - This beach restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.76 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 40 to 55 for adults, and USD 30 to 40 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for USD 75.0 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 200 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.

Also known as

Etereo Auberge Resorts Collection
Etéreo, Auberge Resorts Collection Resort
Etéreo, Auberge Resorts Collection Playa del Carmen
Etéreo, Auberge Resorts Collection Resort Playa del Carmen

Frequently asked questions

Does Etéreo, Auberge Resorts Collection offer free cancellation for a full refund?

Yes, Etéreo, Auberge Resorts Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Etéreo, Auberge Resorts Collection?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Etéreo, Auberge Resorts Collection?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 40 lbs per pet. There's a charge of USD 200 per pet, per stay. Service animals are exempt from fees. Pet-sitting services, grooming services, and food and water bowls are available.

Is parking offered on site at Etéreo, Auberge Resorts Collection?

Yes, there's free valet parking.

What are the check-in and check-out times at Etéreo, Auberge Resorts Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an onsite casino at Etéreo, Auberge Resorts Collection?

No, this resort doesn't have a casino, but Riviera Gran Casino (22-min drive) is nearby.

What is there to do at Etéreo, Auberge Resorts Collection and nearby?

Have fun during the warmer months with activities such as snorkeling. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Etéreo, Auberge Resorts Collection also has 2 bars and a steam room, as well as spa services.

Are there restaurants at or near Etéreo, Auberge Resorts Collection?

Yes, there are 3 onsite restaurants, featuring beachfront dining and ocean views.

Does Etéreo, Auberge Resorts Collection have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Etéreo, Auberge Resorts Collection have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Etéreo, Auberge Resorts Collection like?

Etéreo, Auberge Resorts Collection is a short 1-minute walk from Maroma Beach and 11 minutes' walk from Paradise Beach.

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Etéreo, Auberge Resorts Collection Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Gorgeous, quiet, zen resort with outstanding staff.
Khulkar, 3-night trip

10/10 Exceptional

One of the best vacations I’ve been on in my entire life. Thank you so much to our Guia, Ommar for making our honeymoon a magical experience. Highly recommend splurging on the spa and exploring dinner at the nearby Toro hotel.
Olivia, 3-night trip

10/10 Exceptional

This resort is of the highest quality. Every staff member was truly amazing. The level of service and attention we received was unmatched and the hotel and property are beautiful. I would like to personally thank Álvaro, who was our concierge and made sure our trip was perfect. He is a gentleman and takes a lot of pride in the hotel and the exceptional service it provides. Whenever We travel to PDC again, we will be staying at this resort.
3-night trip

10/10 Exceptional

Quiet, unique getaway
Neal, 4-night trip

10/10 Exceptional

The architecture and philosophy around well being was lovely. It helped in the relaxation of the week
Neil, 6-night trip

10/10 Exceptional

Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each.
Charith, 4-night trip

10/10 Exceptional

Exceptional service. Only 75 rooms, so it's never crowded. Beautiful landscape situated above a mangrove. Family friendly. Spacious and clean rooms.
Gulcin, 6-night trip

10/10 Exceptional

Spectacular. The absolute best in all of Cancun.
Kai, 1-night trip

8/10 Very good

Beautiful property, great staff. We booked 4 nights but decided to depart a night early. Unfortunately our first night was not great - due to ‘event noise’ which probably could have been avoided with a more thoughtful room assignment. Not exactly the atmosphere I was expecting when booking this resort, had to call security 3x between 2am & 3:30am. Fortunately the management team was gracious & generous to extend a resolution for the inconvenience however my husband & I work hard & relaxing time alone doesn’t have a price for us. The food/dining was good! Far superior to other resorts in the area! However, limited options if you are planning on spending more than a few nights here! I would suggest training the restaurant staff on the menu - we had a few excellent servers & then a few who had absolutely no clue on the menu, availability or preparation - the confusion was beyond a language barrier. Overall, I do not think I would return to this Auberge property - Chileno Bay in Cabo is the better option!
Thomas, 4-night trip

6/10 Good

Property is good but at the price one would expect something exceptional
Harsh, 4-night trip

10/10 Exceptional

There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit!
Ryan, 3-night trip

10/10 Exceptional

Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget.
Carly, 5-night trip

10/10 Exceptional

Flawless
Kai, 2-night trip

8/10 Very good

Underwhelming
I was completely underwhelmed with the hotel overall. The room was perfection, no complaints. The design of the hotel was beautiful - the property, decor, etc. However, the beach was terrible. It was tiny, the water was not crystal clear, not sure what it was as there was not a ton of seaweed visible. The sand was mostly hard, not the powder soft white beaches which are everywhere else in the area. I have stayed at every hotel in mayakoba, and I was very excited to try something new, but it was just a disappointment at this price point. The property is small and there are very few options for food. I am always a beach person, never hang out by the pool, but the food and beverage options (and prices, so weird!) were better at the pool. I ordered a $25 pina colada by the beach that was horrible... bad enough that I genuinely think it was an accident. I did not want to complain, so I just moved on and did not finish it. Service was ok, nothing special like at the rosewood or even fairmont hotels. Stunning design, but lacking in a lot of areas. It's new, so I hope they can improve.
jessica, 3-night trip

10/10 Exceptional

Mario, 4-night trip

10/10 Exceptional

Kweisi Mfume, 2-night trip

10/10 Exceptional

En general todo el conjunto del hotel-Restaurantes-amenidades funcionan muy bien
Tony, 4-night trip

10/10 Exceptional

Colin, 4-night trip

10/10 Exceptional

Es un lugar increible para descansar y vacacionar en familia o con la pareja.
Rodrigo, 2-night trip

8/10 Very good

Es una linda propiedad para adultos
Iliana, 7-night trip

10/10 Exceptional

C’était notre 2e séjour en famille à Etereo et nous y retournerons. C’est tranquille, magnifique et le service est exceptionnel.
Kevin, 6-night trip

10/10 Exceptional

Zwei Worte: einfach toll!
Alon, 4-night trip

10/10 Exceptional

leon, 3-night trip

2/10 Poor

Muchas Deficiencias Muy cara
Marisela, 3-night trip

10/10 Exceptional

Jeremy B, 3-night trip