I was disappointed with my stay. I am really surprised at the hotel’s four star rating. On a positive, the bed was comfortable.
Staff on check-in not welcoming, staff when checking out were okay. Staff on collection of luggage later in the day, again quite unfriendly, also made me locate the luggage room myself and didn’t even check that that the number on my receipt matched that on the bag. How secure is their left luggage room?
A previous guest had half eaten a pack of M&Ms from the mini bar. I brought this to the attention of reception evening staff and was told to come back in the morning. In the morning the reception staff simply fixed the pack with a staple (Photo attached) and gave it back to me to return to the mini bar!
The toilet smelt of stale urine and had dried urine splatters on the underside of the toilet seat. The shower head desperately needs a deep clean or replacing.
There was no kettle, no tea or coffee making facilities in the room.
The television is in the corridor between the bedroom and toilet. So the tv cannot be seen from the bed.
But. as I said, the bed was comfortable and I did sleep well.