Great welcome by staff, shown on city map key places to visit, then taken up to our room on the 'tribal' floor, by Pedro, where he showed us how to operate the air conditioning. Went out exploring, then had a lovely dinner in the hotel's restaurant, came back to our room to find 2 pastas de nata waiting for us (nice welcome touch).
Breakfast offered a variety of choices & was regularly replenished, the only issue I had was some sliced tomatoes would be nice, as there only a few half cherry tomatoes in the salad, which ran out quickly.
On the environmental front, while some toiletries provided & were nicely full, it is generally done in most hotels, that if you hang your towels up, you are happy to re-use & if on the floor you'd like them replaced, so we hung our towels up on day 1, however they were replaced, if the hotel put up signs & adopted this policy it may improve environmental impact.