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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel with outdoor pool, near Santa Cruz Beach Boardwalk

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Lobby
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas
Exterior
Lobby
Near Monterey Bay, SureStay Hotel by Best Western Santa Cruz provides the perfect blend of comfort and convenience. Unwind in the seasonal outdoor pool, stay connected with free in-room WiFi, or grab a snack from the vending machine - previous guests rave about the helpful staff.

Reviews

6.4 out of 10
Good

Popular amenities

  • Pool
  • Non-smoking
  • Free breakfast
  • 24/7 front desk
  • Free parking
  • Air conditioning

Main amenities (7)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Seasonal outdoor pool
  • 24-hour front desk
  • Vending machine
  • TV in a common area

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
$91 nightly
The total price is $105
Sep 28 - Sep 29
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 21 - Sep 22
Check availability for tonight Sep 21 - Sep 22

Tomorrow

Sep 22 - Sep 23
Check availability for tomorrow Sep 22 - Sep 23
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Microwave
  • Sleeps 4
  • 2 Double Beds

Similar properties

Terrace/patio

Holiday Inn Express Hotel & Suites Santa Cruz by IHG

  • Pool
  • Free breakfast
  • Parking available
  • Free WiFi
8.6 out of 10, Excellent, 1,136 reviews
$119 nightly
The price is $138
Sep 30 - Oct 1
Total with taxes and fees
Holiday Inn Express Hotel & Suites Santa Cruz by IHG
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About the neighborhood

Map
516 Water St, Santa Cruz, CA, 95060

What's nearby

  • Ocean Street - 2 min walk - 0.2 km
  • Pacific Avenue - 10 min walk - 0.9 km
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.8 km
  • Santa Cruz Wharf - 3 min drive - 2.6 km
  • Mystery Spot - 8 min drive - 6.2 km

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 41 min drive
  • Monterey Peninsula Airport (MRY) - 49 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Taqueria Los Pericos - ‬7 min walk
  • ‪Woodstock's Pizza Santa Cruz - ‬12 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

At SureStay Hotel by Best Western Santa Cruz, you'll be within a 10-minute drive of Santa Cruz Beach Boardwalk and Monterey Bay. Guests can take a dip in the outdoor pool, and free perks include WiFi, self parking, and continental breakfast daily between 7:00 AM and 9:00 AM. Also, University of California, Santa Cruz and Mystery Spot are within a short drive. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 50 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • An adult age 18 or older must assume all liability for the booking
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–9:00 AM

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Golfing nearby
  • Sailing nearby

Services

  • 24-hour front desk
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Television in common areas
  • An outdoor pool
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 40-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Daily housekeeping
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Fees & policies

Refundable deposits

  • Deposit: USD 100 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 9:00 PM
  • The seasonal pool is open from March to October

Policies

This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
Masks are required in public areas for unvaccinated guests.

Also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Is there a pool at SureStay Hotel by Best Western Santa Cruz?

Yes, there's an outdoor pool. Guests have pool access from 9 AM to 9:00 PM.

Are pets allowed at SureStay Hotel by Best Western Santa Cruz?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at SureStay Hotel by Best Western Santa Cruz?

Yes, there's free self parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out and contactless check-out are available.

What is there to do at SureStay Hotel by Best Western Santa Cruz and nearby?

Have fun with nearby activities such as sailing and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool.

What's the area around SureStay Hotel by Best Western Santa Cruz like?

SureStay Hotel by Best Western Santa Cruz is in Westside Santa Cruz, a short 2-minute walk from Ocean Street and 9 minutes' walk from Pacific Avenue.

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SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.4

Good

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Bed
Location
Coffee maker
Shower
Coffee
Parking
Children

Reviews

10/10 Exceptional

Lover Sure Stay Santa Cruz

Definitely very amiable service. Clean and well maintained facilities. Continental breakfast is tasty if spare, but absolutely delicious for the price. Nothing else in Santa Cruz delivers more bang for the buck without any negatives
David, 1-night trip

10/10 Exceptional

Last minute booking easy check in and very friendly will definitely return on next visit to Santa Cruz.
Leanna, 1-night trip

10/10 Exceptional

Amazing
Gerardo C, 2-night trip

8/10 Very good

The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.
Jack, 4-night trip

2/10 Poor

the front desk guy was rude
Ashley, 1-night trip

10/10 Exceptional

Great stay! Staff very friendly.
Ed, 1-night trip

4/10 Fair

unhappy

bathroom door would not open completely because it hit the toilet. Had to slide around door to close. Bed was very hard and uncomfortable. No threshold and raised lip between bedroom and bathroom floors with gap, tripping hazard. A/c unit half melted on one side. No hot water at 9am on a saturday.
Dale, 1-night trip

8/10 Very good

Staff helped me get into room when needed , didn’t like how towels was unavailable after hours
Robert, 2-night trip

2/10 Poor

I didn't like this property at all. Let the photos speak for it.
Mary, 1-night trip

4/10 Fair

So so

Negatives: Dingy and dusty, rough sleeping arrangements, trash left in room. The positives: extra pillows, close to downtown, Continental breakfast was good, secure doors, hot water.
David Jackson, 2-night trip

4/10 Fair

Room was very barebones with the minimum needed to stay. No extras at all. Furniture and bed were not in great shape.
JOEL, 3-night trip

8/10 Very good

They need to have a water machine where you can get your drinking water
Jana, 1-night trip

4/10 Fair

Rude staff, room not equipped and terrible cleaning
Brianna, 1-night trip

4/10 Fair

The room floors were filthy especially in corners and bathroom. Hardly any breakfast choices, ran out of fruit, milk, juice. No protein at all. Ice tasted dirty . People above were stomping around all night.
Cheryl, 1-night trip

6/10 Good

Looked like the door had been kicked in a few times, missing light fixtures. Soda machine not plugged in. Hair left in the shower (not ours) Oh and you can’t tell by the pictures but this is a motel. I purposely picked this because it was attached to the Marriott name but I know better now.
Shelley, 1-night trip

6/10 Good

Door didn’t close. Fridge wasn’t working. Very noise. We had a party going on upstairs. Room wasn’t cleaned properly found someone clothes and underwear in the closet.
Arturo, 2-night trip

8/10 Very good

I would stay here again.
Ryan, 1-night trip

10/10 Exceptional

Very clean and very welcome service.
Rosa, 1-night trip

10/10 Exceptional

It was amazing!!
7-night trip

2/10 Poor

Do not stay at this hotel

My experience at this hotel was largely negative. The staff member at the front desk was unfriendly and rude, creating an uncomfortable atmosphere. Although breakfast is included, his behavior made it unpleasant. He yelled at customers and was unhelpful, and the hotel floors were dirty. I advise against seeking assistance from the front desk. Additionally, four days after my stay, I was charged for items I did not authorize.
Denise, 4-night trip

10/10 Exceptional

Very nice, clean and the staff are very nice.
Svetlana, 2-night trip

2/10 Poor

Really disappointed...... The breakfast was very minimal. 2nd day waffles not available... Only old fruit and cereal. I was told the pool was heated. Was definitely not. Me and my 1 year old didn't get to swim. Ever time we tried to get hotel staff help was nearly impossible...
Brandi, 3-night trip

10/10 Exceptional

Great service
3-night trip

10/10 Exceptional

Great staff! Pool was awesome on a hot day.
Chad, 1-night trip

8/10 Very good

Great location close to downtown and major roadways while still being quiet and safe.
Geneffa, 2-night trip