We got in town at 1am. My reservation was for the next night. Trip planned a while back and it changed to go a day earlier. The staff helped book a room where other hotels turned my family away at 1am. In desperation, and confirming availability through a 3rd party phone booking, got to the hotel and was said it was full. Yet, front desk staff took care of us the whole weekend. Accommodating a room at 1am, welcome goodies for my kids, tips for the trip, and a shuttle to the train station. Can’t wait to return. The hotel is a crazy, fun maze but they did great showing a map everywhere to help.