Our stay was extremely disappointing. From the moment we arrived, the sink in our room was leaking. It leaked during our entire visit, despite maintenance coming out twice to try and fix it. The issue was never resolved, and the water created a constant hazard in the room—my daughter almost slipped and got injured because of it.
What made the situation worse was the lack of proper customer service. At no point were we offered an alternative room, even after the second failed repair. When I requested a complimentary visit to make up for the inconvenience, the request was denied. I also asked multiple times to speak with the property manager to file a complaint directly, but was never connected or given the opportunity to do so.
This level of service is unacceptable. I expected better care for guest safety and overall hospitality. I will not be staying here again and cannot recommend this property to others.