In the heart of Bishophill, Malmaison York offers a luxurious retreat close to York Minster and City Walls. Indulge in spa treatments like aromatherapy or unwind with a cocktail at the bar, then enjoy English breakfast or dine at the restaurant.
Malmaison York offers a great location, putting you within just a 10-minute walk of York Minster and York City Walls. After getting a workout at the fitness center, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. This eco-certified hotel is also within just a 10-minute walk of Shambles and Jorvik Viking Centre. Fellow travelers say great things about the comfortable beds and helpful staff.
Languages
English
At a glance
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Hotel size
150 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets allowed (dogs only, 1 total)*
Service animals welcome
Specific rooms only, restrictions apply*
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite parking available only on request
Onsite self parking (GBP 27.50 per night)
Onsite parking limited
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Other information
Smoke-free property
Property amenities
Food and drink
English breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
24-hour room service
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Facilities
Safe-deposit box at front desk
Fitness center
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
20-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning and heating
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Soundproofed rooms
Turndown service
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Dining
Chez Mal Brasserie - Onsite restaurant.
Awards and affiliations
Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
English breakfast is offered for an extra charge of approximately GBP 27 for adults and GBP 13 for children
Late check-in between 11:00 AM and 2:00 PM can be arranged for an extra charge
Renovations and closures
The following facilities are closed on Monday and Tuesday:
Bar/lounge
Full-service spa
Children & extra beds
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 25 per pet, per night
Parking
Self parking costs GBP 27.50 per night
Guests must contact this property in advance to reserve onsite parking
Policies
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York
Frequently asked questions
Does Malmaison York offer free cancellation for a full refund?
Yes, Malmaison York does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Malmaison York?
Yes, dogs are welcome, with a limit of 1 total. There's a charge of GBP 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Malmaison York?
Yes. Self parking costs GBP 27.50 per night. Parking spots may be limited.
What are the check-in and check-out times at Malmaison York?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Malmaison York and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Malmaison York?
Yes, there's an onsite restaurant, Chez Mal Brasserie.
What's the area around Malmaison York like?
Malmaison York is in Bishophill, a short 4-minute walk from York Station and 6 minutes' walk from York Minster. Our travelers say the local area is very central.
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Malmaison York Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Breakfast
Bed
Food
Restaurant
View
Shower
Bar
What guests liked
Breakfast was plentiful, of excellent quality, and cooked to order with a wide variety of options. (73 reviews)
The property's restaurants and bars offer excellent dining options with great food, friendly staff, and a lovely atmosphere. (17 reviews)
The gym was excellent and a highlight of the stay. (5 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Jun 4, 2025
Wonderful stay the staff were very helpful nothing to complain about thank you
Jean
Jean, 1-night trip
10/10 Exceptional
May 6, 2025
Lovely hotel
Lovely hotel … really friendly staff
Stephanie
Stephanie, 1-night trip
10/10 Exceptional
May 18, 2025
Malmaison a great place to stay!
I love Malmaison - you know what to expect and the standard is always great. We always stay here when we come to York, it never disappoints
Michelle
Michelle, 1-night trip
10/10 Exceptional
May 26, 2025
Top hotel
Probably the best hotel room I've stayed in while in York. Very well furnished, spotlessly clean. Very professional and helpful staff
Graham
Graham, 1-night trip
10/10 Exceptional
Mar 27, 2025
Good room with helpful staff
Excellent breakfast
Bryan
Bryan, 1-night trip
10/10 Exceptional
Jun 5, 2025
everything was good other than no free parking.
Tianlai
Tianlai, 1-night trip
10/10 Exceptional
Apr 25, 2025
Great location
Excellent location, near to train station and town centre. Club room ideal. Roof terrace good. Would definitely stay again.
Rachel
Rachel, 1-night trip
6/10 Good
May 25, 2025
Average hotel for price but not awful.
Hotel was okay, staff appear unhappy, room lighting is a bit too dim for getting ready. We have experienced better quality for less, but you are paying for the location not quality.
Verified traveler
1-night trip
10/10 Exceptional
Apr 29, 2025
Birthday Break
Stayed on a Saturday and Sunday night for my girlfriends birthday, we always stay at this hotel and again it was great break away.
Darren
Darren, 2-night trip
10/10 Exceptional
Apr 15, 2025
Very friendly staff. Clean and very comfortable room.
Karen
Karen, 2-night trip
10/10 Exceptional
May 18, 2025
Cared for in beauty
Friendly staff, spotless room, and top-notch cleanliness throughout – felt genuinely cared for from check-in to check-out. Would gladly return!
Thomas
Thomas, 1-night trip
8/10 Very good
Apr 17, 2025
Great hotel in York
Very nice modern hotel in the centre of York. Rooms are nice, although as with most hotels now the lighting is limited. Breakfast was very good - cooked to order.
Charles
Charles, 1-night trip
10/10 Exceptional
Apr 2, 2025
Great stay
A lovely stay at Malmaison in York! The bed was incredibly comfy and the whole experience was very relaxing :) thank you for the lovely hospitality.
Ruby
Ruby, 1-night trip
10/10 Exceptional
Mar 21, 2025
Strongly recommend for an anniversary
Lovely hotel and they really made it special for our anniversary
Alex
Alex, 1-night trip
4/10 Fair
Jun 11, 2025
Boring and dirty
We loved York! It was surprisingly beautiful and interesting. But the hotel was not. The tiny room was dirty with a stained floor and when we pulled back the comforter it pulled the sheet revealing blood stains. Very gross and disappointing. We would go back to York again but not stay here.
Jennifer
Jennifer, 1-night trip
6/10 Good
Jun 9, 2025
Was a nice hotel, I did order a few things to the room for our arrival for our 1 year wedding anniversary, they managed to display the chocolate plate but no drinks. Room service you could only order food from the QR code and not drinks. Lots of dust on the ledge behind the bed, and someone walked into our room 45 minutes into our stay. Apart from that it was a nice stay.
Kaydy
Kaydy, 1-night trip
10/10 Exceptional
Feb 22, 2025
Great hotel in a great spot with everything in walking distance. Staff was friendly and the room was spotless and modern.
David
David, 1-night trip
10/10 Exceptional
Feb 19, 2025
Very pleased hotel
John
John, 1-night trip
10/10 Exceptional
Feb 15, 2025
Lovely hotel. Friendly staff, excellent food and service. Lived up to all expectations and would certainly stay here again.
PETER
PETER, 1-night trip
8/10 Very good
Feb 28, 2025
Nice, clean and polite staff.
Lovely breakfasts, slightly expensive.
Gareth
Gareth, 1-night trip
6/10 Good
May 11, 2025
Good location for the city, just didn’t like not have a separate bathroom to the actual bedroom, poor lighting and toilet door didn’t lock
Colette
Colette, 2-night trip
10/10 Exceptional
Jan 7, 2025
Best hotel in York
Wonderful stay with excellent service, clean and great facilities.
Anita
Anita, 1-night trip
10/10 Exceptional
Feb 18, 2025
We had a 2 night stay and loved the hotel clean and in a good location, 19 minutes walk from the station, and about the same time to walk into the City centre.
Gerald
Gerald, 2-night trip
10/10 Exceptional
Jan 11, 2025
Short break to this lovely city. Central location, fantastic breakfast.
S
S, 2-night trip
10/10 Exceptional
Jan 31, 2025
We had an amazing stay, the gentleman who check us in was lovely, professional and nothing was too much trouble.