Overall, I want to say the staff was very helpful and kind, trying to fix the problems that they could control. It was a decent location; close to the subway.
The property, however, was pretty awful. There was no thermostat in our room, so we walked in and it was super stuffy and hot. A staff member came up to adjust our temperature manually, but said the only options were full-blast AC or opening the window; we had him crack the window but then got bugs and noise from Wall Street all night. The room was not clean; there were used tissues and trash beside the bed. I chose the 14th floor because they said the wifi would reach to that floor (my other option being the 19th floor), but the wifi didn't work on the 14th anyway. Wouldn't recommend this hotel.