I was shocked and disgusted to find a roach in my Holiday Inn room. While the staff did switch me to another room when I asked, the damage was already done — it's impossible to feel comfortable knowing there are roaches in the building.
This raises serious concerns about cleanliness, sanitation, and pest control. I couldn't rest, worried about possible roaches or even eggs in the room.
For a major hotel brand, this is completely unacceptable, and I wont be booking here again.