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Best Western Palace Hotel & Casino

4.0 star property
Douglas beachfront hotel with spa and casino

Choose dates to view prices

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Indoor pool, sun loungers
In-room safe, desk, iron/ironing board, free WiFi
Exterior
Exterior

Reviews

7.4 out of 10
Good
Perched by the sea, Best Western Palace Hotel & Casino offers a unique blend of relaxation and entertainment. Unwind at the spa or try your luck at the casino, then savor breakfast with ocean views from one of two restaurants. With an indoor pool, business center, and helpful staff nearby guests can make this hotel their own private oasis.

Popular amenities

  • Parking available
  • Casino
  • Bar

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Casino
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Hot tub

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
The current price is $91
includes taxes & fees
$87 per night
Apr 21 - Apr 22

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed - double
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4NA

What's nearby

  • Douglas Beach - 1 min walk - 0.2 km
  • Palace Casino - 1 min walk - 0.2 km
  • Gaiety Theatre - 12 min walk - 1.1 km
  • Manx Museum - 19 min walk - 1.7 km
  • Tynwald - 2 min drive - 1.9 km

Getting around

  • Isle of Man (IOM) - 23 min drive
  • Douglas Ferry Station - 22 min walk

Restaurants

  • ā€ŖJaks Bar & Steakhouse - ā€¬15 min walk
  • ā€ŖThe Woodbourne - ā€¬20 min walk
  • ā€ŖTerrace Chippy & Diner - ā€¬20 min walk
  • ā€ŖVictoria Grill - ā€¬3 min drive
  • ā€ŖSam Webbs - ā€¬13 min walk

About this property

Best Western Palace Hotel & Casino

Best Western Palace Hotel & Casino is a great choice for your beach stay in Douglas. The indoor pool provides fun for everyone, while guests in the mood for pampering can indulge in spa services at the spa. Paragon Restaurant, one of 2 restaurants, offers ocean views and serves breakfast, lunch, and dinner. A casino, a bar/lounge, and a health club are other highlights. Fellow travelers say great things about the helpful staff.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 133 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (GBP 4 per day)
    • Wheelchair-accessible parking on site

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AMā€“10 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's menu

What to do

  • On the beach
  • Beach nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1965
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Health club
  • An indoor pool
  • Casino
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

Paragon Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 12.95 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Self parking costs GBP 4 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Barclaycard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
BEST WESTERN Palace Hotel
BEST WESTERN Palace Hotel & Casino
BEST WESTERN Palace Hotel & Casino Douglas
BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Best Western & Casino Douglas
Best Western Palace Hotel Casino Douglas
Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

Is there a pool at Best Western Palace Hotel & Casino?

Yes, there's an indoor pool.

Are pets allowed at Best Western Palace Hotel & Casino?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Best Western Palace Hotel & Casino?

Yes. Self parking costs GBP 4 per day.

What are the check-in and check-out times at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Best Western Palace Hotel & Casino?

Yes, there's a casino.

What is there to do at Best Western Palace Hotel & Casino and nearby?

Best Western Palace Hotel & Casino has a casino and a spa, as well as an indoor pool and a steam room.

Are there restaurants at or near Best Western Palace Hotel & Casino?

Yes, there are 2 onsite restaurants, featuring ocean views.

What's the area around Best Western Palace Hotel & Casino like?

Best Western Palace Hotel & Casino is on Douglas Beach, a short 1-minute walk from Palace Casino and 12 minutes' walk from Gaiety Theatre.

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Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Good

March 2025 visit
Good service, hotel and facilities (espially showers) coyld donwith modernising
Kevin, 1-night trip

10/10 Exceptional

Would stay again
David, 1-night trip

10/10 Exceptional

Hotel price was good, staff were excellent
Paul, 2-night trip

8/10 Very good

Friendly staff and comfortable room
Sue, 2-night trip

10/10 Exceptional

Ideally located
Kenny, 1-night trip

2/10 Poor

Poor
Really poor service throughout. Hotel is tired and very dated. Staff were unwilling to help particularly over the phone. Wonā€™t be returning.
Niamh, 1-night trip

4/10 Fair

Tired and dated
This hotel needs a significant upgrade. Itā€™s very tired and dated. Staff were stretched and therefore less helpful that what youā€™d expect especially on the phone prior to booking as if anything requested was a bother to them. I wonā€™t be returning.
Niamh, 1-night trip

8/10 Very good

I appreciated that this hotel was a walkable distance from a handful of things to do, like shopping and the Manx museum. I also appreciated that they had a well kept pool and on the facilities.
Sarah, 4-night trip

8/10 Very good

It was convenient and plenty to do including swim, gym, bingo, casino, cinema. Breakfast was excellent. Staff were friendly.
Carol, 3-night trip

10/10 Exceptional

Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Gareth, 2-night trip

10/10 Exceptional

Great Hotel, a bit dated in parts but still very good. Food was good, rooms clean and staff very friendly and helpful
Fintan, 2-night trip

10/10 Exceptional

Very good hotel with great sea views
Jeff, 4-night trip

8/10 Very good

Food was very poor
Alan, 2-night trip

10/10 Exceptional

Weekend trip
Had a great stay,great location, clean and great staff ,our only criticism is the hotel is dated,beds uncomfortable, rooms to warm but would definitely return Forgot to mention pool and spa was great
wendy, 3-night trip

8/10 Very good

Nice enough
Nice enough hotel but dated round the edges Wifi in need of an upgrade too
Calum, 2-night trip

8/10 Very good

The hotel was clean, the staff were polite and professional. The pool was very small but clean
Josephine, 3-night trip

8/10 Very good

Great hotel
Staff are so lovely at this hotel and breakfast is amazing, plenty of variety. The room was comfortable.
Roisin, 4-night trip

10/10 Exceptional

The food was amazing!
Paul, 3-night trip

10/10 Exceptional

Best Hotel in Douglas
Had a great time at this best western , rooms very clean but a little tired, great breakfast , friendly staff love the new lookys bar. Overall a great place to stay ,will definitely return.
Bernadette, 4-night trip

8/10 Very good

Friendly check in and staff
John, 1-night trip

10/10 Exceptional

Nice place in a nice country.

8/10 Very good

Very nice and convenience hotel , very friendly staff, really happy with this hotel šŸ˜Ž
Arkan, 1-night trip

8/10 Very good

+ clean room + great sea view from room terrace + great location + comfortable and well appointed - check in felt rather rushed - whole place feels a little dated and worn
1-night trip

8/10 Very good

our room was spacious with a great view, the bathroom was clean with the shower and bath taps easy to use .
mary clare, 4-night trip

8/10 Very good

Great time!
Anne, 2-night trip