We booked this stay so that we didn’t have to drive all the way home after a concert at Gillette Stadium, we live in ME so this hotel was on the way home. We were running late and didn’t have a chance to check in the before, and I sent a message to the hotel alerting them of this. We get to the hotel and all of a sudden there’s no rooms. Did not get a call about this, nothing. So here we are, exhausted, and being kicked out of the hotel I reserved for the night. Terrible service, terrible employees, I will never ever stay with this hotel chain again