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Hotel de la Cité Carcassonne - MGallery Collection

5.0 star property
Luxury hotel in Carcassonne with spa and winery

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Photo gallery for Hotel de la Cité Carcassonne - MGallery Collection

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Property preview
Daily buffet breakfast (EUR 30 per person)
Suite, 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, minibar
Meeting facility
In the heart of Carcassonne, Hotel de la Cite Carcassonne - MGallery Collection offers an unforgettable getaway. Enjoy a glass of wine from the attached winery, relax with Ayurvedic treatments at the spa, and savor French cuisine at La Barbacane 1 étoile restaurant. With free in-room WiFi and shopping on site, this luxury hotel is a haven for relaxation and indulgence.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Parking available
  • Electric vehicle charging point

Main amenities (12)

  • Daily housekeeping
  • Winery
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Steam room
  • Valet parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Babysitting
  • Conference center

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
$277 nightly
The total price is $313
Oct 21 - Oct 22
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 20 - Sep 21
Check availability for tonight Sep 20 - Sep 21

Tomorrow

Sep 21 - Sep 22
Check availability for tomorrow Sep 21 - Sep 22
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 Double Bed, Terrace

Suite, 1 Double Bed, Terrace | 1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Double Bed, Terrace

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, premium bedding, pillowtop beds, minibar

Standard Room, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, minibar

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(29 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Terrace, Garden View

Superior Room, 1 Queen Bed, Terrace, Garden View | 1 bedroom, premium bedding, pillowtop beds, minibar

Superior Room, 1 Queen Bed, Terrace, Garden View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Family Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room overlooking the gardens and ramparts - a king-size bed

Superior Room overlooking the gardens and ramparts - a king-size bed | 1 bedroom, premium bedding, pillowtop beds, minibar

Superior Room overlooking the gardens and ramparts - a king-size bed

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Château Comtal - 3 min walk - 0.3 km
  • Narbonnaise Gate - 3 min walk - 0.3 km
  • Le Musée de la Torture de Carcassone - 8 min walk - 0.7 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 15 min drive
  • Castres (DCM-Mazamet) - 66 min drive
  • Couffoulens Station - 10 min drive
  • Verzeille Station - 15 min drive
  • Carcassonne Station - 27 min walk

Restaurants

  • ‪La Girouette - ‬4 min walk
  • ‪Le Senechal - ‬3 min walk
  • Comte Roger
  • ‪La Taverne du Chateau - ‬3 min walk
  • ‪Cafe Lucien - ‬4 min walk

About this property

Hotel de la Cité Carcassonne - MGallery Collection

A great choice for a stay in Carcassonne, Hotel de la Cité Carcassonne - MGallery Collection features a winery where you can enjoy a glass of local wine. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and French cuisine is served at La Barbacane 1 étoile, which is open for breakfast, lunch, and dinner. This luxurious hotel also features a poolside bar, a steam room, and a seasonal outdoor pool. Fellow travelers like the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 59 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Uncovered onsite valet parking (EUR 30 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Babysitting (surcharge)

What to do

  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Snorkeling nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1909
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Seasonal outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Winery on site
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Stair-free path to entrance

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Dining

La Barbacane 1 étoile - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Bar Blbliothèque - Onsite cocktail bar. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 30 for adults and EUR 15 for children

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 80.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per night

Parking

  • Uncovered valet parking costs EUR 30 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • The seasonal pool is open from June to September
  • Reservations are required for massage services, spa treatments, and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Property Registration Number FR0F532662145

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

Does Hotel de la Cité Carcassonne - MGallery Collection offer free cancellation for a full refund?

Yes, Hotel de la Cité Carcassonne - MGallery Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel de la Cité Carcassonne - MGallery Collection?

Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel de la Cité Carcassonne - MGallery Collection?

Yes, pets are welcome. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel de la Cité Carcassonne - MGallery Collection?

Yes. Valet parking costs EUR 30 per night. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Hotel de la Cité Carcassonne - MGallery Collection?

Check-in start time: 4 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

What is there to do at Hotel de la Cité Carcassonne - MGallery Collection and nearby?

Have fun with activities like boat tours, hiking, and kayaking, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a winery and a seasonal outdoor pool. Hotel de la Cité Carcassonne - MGallery Collection also has a steam room and a garden.

Are there restaurants at or near Hotel de la Cité Carcassonne - MGallery Collection?

Yes, La Barbacane 1 étoile offers French cuisine.

What's the area around Hotel de la Cité Carcassonne - MGallery Collection like?

Hotel de la Cité Carcassonne - MGallery Collection is a short 1-minute walk from Historic Fortified City of Carcassonne and 4 minutes' walk from Narbonnaise Gate.

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Reviews

Hotel de la Cité Carcassonne - MGallery Collection Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities

What guests liked

  • The pool area was lovely and an oasis of joy on a warm day. (9 reviews)
  • The spa services were top-notch and a nice addition to the property experience. (3 reviews)
  • Breakfast was described as lovely, abundant, and very tasty with a great selection. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Restaurant
View
Shower
Breakfast
Cities
Bar
Bathroom

Reviews

10/10 Exceptional

More than fantastic!

One of the best places we ever have stayed!
Even, 2-night trip

10/10 Exceptional

Magical place

If you are planning to stay in Carcassonne, this hotel is a high recommend! It’s so magical to stay inside the city walls.
Kathryn, 2-night trip

8/10 Very good

Gorgeous little pool in the old town.

What a gem. All the history, amazing location and a gorgeous little pool while staying in the old town, was a truly unique experience. Make sure you check out the display in the lounge of all the previous guests, including Churchill and Buster Keaton.
Robert, 3-night trip

10/10 Exceptional

Incredible

The most beautiful and unique hotel I’ve stayed in. Absolutely fabulous stay.
1-night trip

10/10 Exceptional

We very much enjoyed our 5 night stay. The location is spectacular. The hotel and grounds were beautiful. The staff were polite and very helpful.
Mark, 5-night trip

10/10 Exceptional

I had a fantastic stay! The room was spotless, the staff were incredibly friendly, and the spa services were top-notch. The experience at restaurant was amazing
Mike, 1-night trip

10/10 Exceptional

Everything was absolutely wonderful. The only exception to that was a very arrogant sommelier at the restaurant at le cite.the waiters and the staff was amazing. Nina rummel
Jørgen, 2-night trip

10/10 Exceptional

Amazing staff and service. Beautiful hotel.
Normand, 2-night trip

10/10 Exceptional

Wow this was a wonderful place to stay. Fantastic room, pool and outdoor bar area. In the heart of the old town. Excellent staff. Highly recommend!!!
Jo Ann, 2-night trip

10/10 Exceptional

Charming "old world" hotel inside the medieval walled city. Front desk staff was extremely helpful. Enjoyed dinner at the hotel one night. Nice breakfast buffet. Loved sitting outside on the sofas with a cold glass of wine in the afternoon.
Michelle, 1-night trip

10/10 Exceptional

Expensive but would stay again.

Lovely 4 nights. The room could have used a deep clean, the phone did not work properly in the room. We requested fresh towels as our room had not been cleaned and waited over an hour for them! I think the food/breakfast is too expensive for what you get. Due to these reasons I feel it is a bit overpriced. The pool area was lovely. The surroundings are fabulous and central location is perfect!
daisy, 4-night trip

10/10 Exceptional

Beautiful Hotel

The Hotel de la Cite is a beautiful hotel filled with helpful and attentive staff! We loved our room overlooking the city! Thank you for a magical stay!
Nancy, 5-night trip

10/10 Exceptional

Set in the medieval City with spectacular views from the hotel and a lovely private garden, this is a very opulent hotel. It might seem pricey but well worth the money.
Stephen, 3-night trip

10/10 Exceptional

The hotel was amazing. We will be staying here again.
Gabriel, 1-night trip

10/10 Exceptional

One of a Kind

A very special hotel with great service and a unique atmosphere. We loved every moment of our stay as did our little Italian Greyhound.
Vimish, 1-night trip

10/10 Exceptional

Great hotel!
Julia, 1-night trip

10/10 Exceptional

Absolutely amazing experience staying in this historic property. The staff were attentive had an issue with the bar regarding drinks but this was effectively resolved in a courteous manner. Will definitely be back . Had a beautiful room overlooking the square and city The gardens restaurant and pool were stunning and the hotel restaurant exceptional
Jacqueline, 3-night trip

10/10 Exceptional

Highly recommend for a real first hand experience of the Cite. Dinner was superb and the staff very accommodating. Please don't wear your AC/DC t-shirt, flip flops and cowboy hat to dinner.
Terrance, 2-night trip

10/10 Exceptional

Beautiful hotel on the walls of the city

Loved our stay at this hotel! It was a former bishops palace right next to the cathedral and right by the rampart walls. Absolutely beautiful location. We had a room in the building across the way. Large room with view of the church. Very quiet though! Super comfortable bed. We had dinner there on the terrace and it was so good with a great view! Only issue was that our shower wouldn’t drain. Other than that it was perfect!
Duane, 1-night trip

8/10 Very good

This is a very nice hotel in the walled city. Views are beautiful and the food is very good. Service was nice but a bit unorganized. We had some trouble with our room so they upgraded us to a suite. This is an old property (formerly the bishops house) and needs some upgrades like carpet and paint, par for the course with these older properties.
Alison, 3-night trip

10/10 Exceptional

Great facilities and good location.
Alessandro, 3-night trip

10/10 Exceptional

Great service at reception, weight staff was outstanding, only negative is the shower and tower tub were awkward to use dangerous to get in and out had to be very very careful and I am relatively young and agile.
Thomas, 1-night trip

6/10 Good

Good stay, and the space needs a major upgrad

The hotel is located in a special site in Carcassone, both as the UNESCO landmark and for the church it sits next to. However, the super antiquated beds (mine sank in the middle), the antiquated (and in some cases broken) furniture, barely working AC, and mold and dirt in the cracks of the shower and around the AC unit make it not comparable with its pricing. This is my second stay. The first was with a group for which we had a discount. And, I wouldn’t stay again until upgrades have been completed.
3-night trip

10/10 Exceptional

It was perfect
Patrice, 2-night trip

10/10 Exceptional

Best way to stay to immerse yourself in old times

The medieval city of Carcossonne is amazing, like stepping back in time, and staying at the Hotel De La Cite just contributes to this feeling (although only build in 1880's). A grand, imposing building directly opposite the Basilicca puts it at the heart of the old city. Excellent service, lovely comfortable rooms and a garden that is great for relaxing in the afternoon sun.
Jeremy, 3-night trip