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The Chapter Hotels - Lancaster Gate

4.0 star property
Hotel with restaurant, near Hyde Park

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Photo gallery for The Chapter Hotels - Lancaster Gate

Lobby - The Chapter Hotels - Lancaster Gate (London)
Exterior - The Chapter Hotels - Lancaster Gate (London)
Lobby - The Chapter Hotels - Lancaster Gate (London)
Lobby - The Chapter Hotels - Lancaster Gate (London)
Lobby - The Chapter Hotels - Lancaster Gate (London)
Nestled near Hyde Park, Signature Townhouse Hyde Park offers a sophisticated retreat with an on-site restaurant. Stay connected with in-room WiFi and enjoy the helpful staff's concierge services and tour/ticket assistance.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Multilingual staff
  • Concierge services
  • Free newspapers in the lobby
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Elevator
  • Bathrobes
  • Soundproofed rooms
$89 nightly
The total price is $107
Jan 4 - Jan 5, 2026
Total with taxes and fees

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Renovated in 2014
Private bathroom
Hair dryer
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Renovated in 2014
Private bathroom
Hair dryer
  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, Ensuite

Executive Suite, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Executive Suite, Ensuite

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room, Ensuite

Deluxe Twin Room, Ensuite | In-room safe, soundproofing, iron/ironing board, free WiFi

Deluxe Twin Room, Ensuite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hair dryer
Bathrobes
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

7.2 out of 10
Good
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Renovated in 2014
Private bathroom
Hair dryer
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Rove Hotel London Paddington
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Non-smoking
7.8 out of 10, Good, 461 reviews
$110 nightly
The price is $132
Jan 4 - Jan 5, 2026
Total with taxes and fees
Rove Hotel London Paddington
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About the neighborhood

Map
36 Lancaster Gate, Bayswater, London, England, W2 3NP

What's nearby

  • Kensington Gardens - 2 min walk - 0.2 km
  • Hyde Park - 6 min walk - 0.5 km
  • Queensway - 7 min walk - 0.7 km
  • Kensington Palace - 13 min walk - 1.1 km
  • Kensington High Street - 16 min walk - 1.4 km

Getting around

  • Heathrow Airport (LHR) - 41 min drive
  • Luton Airport (LTN) - 42 min drive
  • Farnborough (FAB) - 50 min drive
  • London City Airport (LCY) - 59 min drive
  • Gatwick Airport (LGW) - 94 min drive
  • London Paddington Station - 10 min walk
  • London (QQP-Paddington Train Station) - 11 min walk
  • Marylebone Station - 26 min walk
  • Lancaster Gate Underground Station - 6 min walk
  • Queensway Underground Station - 8 min walk
  • Paddington Underground Station - 10 min walk

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪The Swan - ‬5 min walk
  • ‪Les Filles - ‬4 min walk
  • ‪The Central Pantry - ‬5 min walk

About this property

The Chapter Hotels - Lancaster Gate

The Chapter Hotels - Lancaster Gate offers a great location, putting you within just a 10-minute walk of Kensington Gardens and Hyde Park. Also, Marble Arch and Oxford Street are just a 5-minute drive away. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Lancaster Gate Underground Station is 6 minutes and Queensway Underground Station is 8 minutes.

At a glance

DONE

Hotel size

    • 46 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • Restaurant
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 14.95 for adults and GBP 10 for children

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Guards Hotel
Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
Arbor Hyde Park Hotel London, England
Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Hotel Signature Townhouse Hyde Park London
London Signature Townhouse Hyde Park Hotel
Hotel Signature Townhouse Hyde Park
Arbor Hyde Park
London Guards Hotel
Signature Hyde Park London
Signature Hyde Park London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Signature Townhouse Hyde Park Hotel London

Frequently asked questions

Does The Chapter Hotels - Lancaster Gate offer free cancellation for a full refund?

Yes, The Chapter Hotels - Lancaster Gate does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Chapter Hotels - Lancaster Gate?

Sorry, pets aren't allowed.

Is parking offered on site at The Chapter Hotels - Lancaster Gate?

Sorry, there's no onsite parking at The Chapter Hotels - Lancaster Gate.

What are the check-in and check-out times at The Chapter Hotels - Lancaster Gate?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Check-out time is noon. Contactless check-out is available.

Are there restaurants at or near The Chapter Hotels - Lancaster Gate?

Yes, there's an onsite restaurant.

What's the area around The Chapter Hotels - Lancaster Gate like?

The Chapter Hotels - Lancaster Gate is in London City Centre, a short 6-minute walk from Lancaster Gate Underground Station and 7 minutes' walk from Hyde Park.

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Reviews

The Chapter Hotels - Lancaster Gate Reviews

7.6

Good

8.0

Cleanliness

8.6

Location

8.0

Staff & service

7.2

Eco-friendliness

7.0

Property conditions & facilities

Popular mentions

Room
Location
Service staff
Lobby
Bed
Bathroom
Elevator
Trip

Reviews

10/10 Exceptional

The hotel was very nice, modern, clean. The room was great, spacious with nice bathroom. The hotel staff is very helpful and friendly, Mr.Bhakar was especially nice to us. Location is greqt too!
DESPINA, 2-night trip

8/10 Very good

Hotel was nice, shower was great, beds were comfortable. We didn't have the breakfast only because we wanted to eat in the city. Close walk to Hyde Park and the Paddington station. Overall, very good for our two nights there.
Stephen, 2-night trip

6/10 Good

Check in was quick but unwelcoming, just a room key given, nothing to state which room. Receptionist was bland. Fairly clean room, hair found in bed, bathroom needs maintenance. Shops nearby and good location
Rebecca, 1-night trip

10/10 Exceptional

Great location in a lovely quiet area, close to Kensington Gardens. Nice staff, pleasant room
Mark, 2-night trip

10/10 Exceptional

Area was quiet. close o hopping and buses. breakfast
Doris, 4-night trip

8/10 Very good

Anyone with a back problem, the mattress will get to you. Sinks in. Esp if you sleep on it over a couple of days. Staff very friendly and helpful. Found it clean for the price.
Krishna, 7-night trip

4/10 Fair

Expected more

No clean and very damage room bad smell. OK toilet and shower
Mikael Klint, 1-night trip

10/10 Exceptional

Lovely and welcoming staff, nice spatious room, clean, very good location! I will definitely come back
Delia, 2-night trip

10/10 Exceptional

Great location.

Good value, given it’s so central in London. Friendly staff.
Grahame, 2-night trip

10/10 Exceptional

Great hotel in a lovely location near Hyde Park. Excellent value for money
john, 1-night trip

10/10 Exceptional

Great hotel and staff. The area was nice and close enough to all attractions. The staff was super nice specially the men that were there during our stay. Very patient, warm and helpful.
Jennifer, 5-night trip

2/10 Poor

Clean room, but several basic issues made the stay disappointing Although the hotel has a pleasant exterior and the receptionist was welcoming, several avoidable issues left us disappointed with our stay. At check-in, we did not receive any basic information about check-out procedures, breakfast options (even though we had not booked breakfast), or how to access the Wi-Fi. The receptionist was friendly and helpful whenever we asked questions, but it felt more like a training issue — she seemed unsure about what information to provide proactively. While her attitude was excellent, the overall experience lacked the level of professionalism we expected. When we arrived in the room, there was again no information provided. One of the toilet flush mechanisms did not work properly and continued running unless it was hit hard, which is something that should be addressed during routine maintenance. The room was also quite cold on arrival (only 19°C), and although we eventually worked out the thermostat, it did not create a warm first impression. The biggest frustration was the Wi-Fi. I could connect in the reception area but not in our room, despite the booking confirming that free Wi-Fi was included. We had to return to reception for the correct login details — again highlighting the lack of basic communication — but even with the corrected information, the Wi-Fi still did not work in the room. Although the room itself was clean, especially compared with some previous reviews,
Jo, 1-night trip

10/10 Exceptional

Nice property - comfortable beds and quiet. Lovely staff - very helpful and the fresh fruit in rooms is a nice touch. Suhaib very helpful at reception
Bernard, 2-night trip

10/10 Exceptional

Clean, good sized rooms and very friendly staff. Only downside was that our room was next to the lift so could hear the lift going up and down but it wasnt that loud
Carmen, 2-night trip

8/10 Very good

Nice and helpful staff. The rooms are a little outdated but clean. In a lovely neighborhood near Hyde Park and walking distance from Paddington station.
Rebeca, 1-night trip

10/10 Exceptional

Appreciated putting our room off to the side near stairs and elevator so we didn't feel like our little one was too disruptive. Also the crib was a collapsable pack and play which was very familiar and comfortable for the little one too.
Natalie, 2-night trip

8/10 Very good

Great location for local transportation. Our room had a 2 inch gap under the door which allowed for hall noise, the walls were thin enough I could hear our neighbor snoring. The property qas clean and we would stay here again.
April, 3-night trip

10/10 Exceptional

Excellent 10/10

I loved everything about our stay in hotel. Excellent service, location is serene, beautiful and near to attractions. Our room was extremely big, beautifully furnished and clean. Both the receptionist that checked us in and the one that checked us out were both amazing. I'm really glad i tried out this hotel and i give it 10/10.
Nnenna Mary, 1-night trip

10/10 Exceptional

Loved our stay at Signature Townhouse! Shruti at the front desk was most helpful! Allowed us to check in a little early and also being able to store our bags after check out was so nice! Breakfast in the morning was really good. Staff was always so friendly. Great location near Underground as well as several great restaurants. Thank you!
Renita, 3-night trip

8/10 Very good

Good Value Stay in Kensington

I was met by a very friendly receptionist, who checked me in very efficiently. The Hotel was a good location for our business trip and we were pleasantly surprised by the comfort and size of the room. Despite being in the basement level, the rooms felt airy and were brightly lit... Bathroom was a little small, but perfectly workable. The Coffee machine was a nice touch....
Richard, 1-night trip

8/10 Very good

Convenient

It was comfortable and very accessible to public transport. Paddington Station is walkable. The room is very tiny with no place to hang our clothes. The cleaners could have done a better job.
Corazon V, 5-night trip

2/10 Poor

This was one of the worst hotels I've ever stayed at. The location is nice and the wifi works. That's the positives. Check in was a distaster. The carpet in the hallway to our room reeked of cat urine. The room was dirty, stained walls etc. The door didn't lock properly. The shower barely had pressure. The room was hot and stuffy - thankfully we could open the window. The lobby etc are decorated and nice - but the rest is old, shabby, tired and dirty. Avoid this place.
Leah, 2-night trip

10/10 Exceptional

We arrived into London early morning after travelling for 24 hours with a 6 and 7 year old!! We made our way to the hotel from the airport and the staff were incredible, taking our luggage, settling us in the lobby lounge with coffee and hot chocolate. 10 minutes later they let us know that we could check in to our room (well before normal checkin time). This really made the start of our trip. We had a quad room and it was perfect for us. Enough room, comfy beds, clean and a big bathroom. Awesome location right next to Hyde park and on the tour bus route. Would definitely stay there again.
Brett, 1-night trip

10/10 Exceptional

This was truly a pleasant surprise. I booked online not knowing a lot about the area at all. It was on such a quaint and quiet street. It is a boutique little experience, so if you're looking for the immense grand hotel entrance, this is not it. The room was huge and perfect for 2 adults traveling with kids. The staff was very, very friendly. Fresh apples, coffee, tea and hot chocolates available constantly. Very easy walkability, just a block and a half from Kensington Gardens, Hyde Park, the Tube, Picadilly station, restaurants and more! Would highly recommend.
Jennifer, 5-night trip

8/10 Very good

Great location for attractions

Our stay was for my birthday. Perfect location to local attractions. Tube station walking distance. Hotel staff were very friendly and accommodating. Bed very hard. View from the window was not great, a tiny window box and a brick wall. No balcony. Room was modern and clean however. Spacious modern bathroom. Breakfast we paid for one morning. £12.99 each. Not worth that money. Complementary tea/coffee or lemonade on arrival whilst checking in.
Claire, 2-night trip