2/10
Advised the hotel, which isn't really a hotel but a group of rooms in a block of typical German apartments, that we would arrive after 6pm. Arrived at 8.30pm as no reception rang the number on the booking and I was advised by text message that no room was available due to over booking. Not good to be stood outside the building with suitcases to be told the room you paid for is no longer available. Poor service.
Maureen
3-night trip