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Palms Hotel & Retreat By Palette London Romford

3.0 star property
Hornchurch hotel with spa

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Spa
Front of property
Accessible Double Room | 1 bedroom, desk, soundproofing, iron/ironing board
Bar (on property)
Palms Hotel & Retreat By Palette London Romford features a nightclub and puts you within a 15-minute drive of Lakeside Shopping Centre. Guests will have free perks like WiFi and self parking.

Reviews

6.4 out of 10
Good

Popular amenities

  • Airport transfer
  • Air conditioning
  • Spa
  • 24/7 front desk
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Full-service spa
  • Nightclub
  • Breakfast available
  • Room service
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Vending machine
  • Laundry service

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
$80 nightly
The total price is $94
Sep 29 - Sep 30
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 23 - Sep 24
Check availability for tonight Sep 23 - Sep 24

Tomorrow

Sep 24 - Sep 25
Check availability for tomorrow Sep 24 - Sep 25
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • 142 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • 142 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room | View from room

Executive Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • 167 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Accessible Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | 1 bedroom, desk, soundproofing, iron/ironing board

Bridal Suite

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • 166 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Spark by Hilton London Romford

  • Parking available
  • Free WiFi
  • Air conditioning
  • Bar
7.4 out of 10, Good, 151 reviews
$76 nightly
The price is $91
Oct 13 - Oct 14
Total with taxes and fees
Spark by Hilton London Romford
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About the neighborhood

Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • Lakeside Shopping Centre - 11 min drive - 17.2 km
  • Bluewater Shopping Centre - 17 min drive - 22.1 km
  • ExCeL Exhibition Centre - 24 min drive - 20.4 km
  • Westfield Stratford City - 25 min drive - 24.9 km
  • O2 Arena - 27 min drive - 24.4 km

Getting around

  • London (SEN-Southend) - 36 min drive
  • Stansted Airport (STN) - 38 min drive
  • London City Airport (LCY) - 41 min drive
  • Heathrow Airport (LHR) - 84 min drive
  • Upminster Station - 4 min drive
  • Gidea Park Station - 5 min drive
  • Harold Wood Station - 22 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪The New Garden Cafe - ‬6 min drive
  • ‪McDonald's - ‬17 min walk
  • ‪The Ardleigh - ‬18 min walk
  • ‪The Hub - ‬17 min walk
  • ‪Costa Coffee - ‬5 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Palms Hotel & Retreat By Palette London Romford features a nightclub and puts you within a 15-minute drive of Lakeside Shopping Centre. Guests will have free perks like WiFi and self parking.

At a glance

DONE

Hotel size

    • 138 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • Room service (limited hours)

Working away

  • Meeting room
  • Conference space (270 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Picnic area
  • Terrace
  • Full-service spa
  • Nightclub
  • Lockers available
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 79
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Thin carpet in room

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle service is offered for an extra charge of GBP 100 per person (one-way)

Children & extra beds

  • Airport shuttle for children between the ages of 2 and 17 costs GBP 100 (one-way)

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Are pets allowed at Palms Hotel & Retreat By Palette London Romford?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palms Hotel & Retreat By Palette London Romford?

Yes, there's free self parking.

Is airport shuttle service offered by Palms Hotel & Retreat By Palette London Romford?

Yes, an airport shuttle is available. The charge is GBP 100 per person one-way.

What are the check-in and check-out times at Palms Hotel & Retreat By Palette London Romford?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.

Is there an onsite casino at Palms Hotel & Retreat By Palette London Romford?

No, this hotel doesn't have a casino, but Aspers Casino (25-min drive) is nearby.

What is there to do at Palms Hotel & Retreat By Palette London Romford and nearby?

Palms Hotel & Retreat By Palette London Romford has a nightclub and a spa, as well as a picnic area.

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Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

6.4

Good

8.0/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Very clean, staff friendly snd professional. Would definitely stay again abd recommend the hotel to others
Margaret, 1-night trip

8/10 Very good

Will stay again

Lovely clean hotel will stay again
Amanda, 2-night trip

10/10 Exceptional

loved it, well priced when other hotels were charging over £200 per night
Samsud, 1-night trip

2/10 Poor

Everything was ok except the doors in the corridor when you open them make the loudest noise when they close and keep you awake all night long ..
Inez, 1-night trip

8/10 Very good

Staff friendly, room spacious and clean, bar area very nice. Breakfast although a good selection was poor. I asked for 1 poached egg on a toasted muffin first one was more like a hard boiled egg so sent this back, second one not much better.
Pamela, 1-night trip

2/10 Poor

Overbooked and turned away

Arrived for a late evening check in to be told that due to an 'IT Glitch' they were overbooked and had no rooms available. Several other guests were in the same boat. Reception were unhelpful and shrugged it off as not their problem - despite people being stranded in Hornchurch with no local hotels available.
Dan, 2-night trip

10/10 Exceptional

Nicely appointed room and entrance area. Handy location with good access to the motorway network. Would stay here again. Large car park to the front of the premises.
David, 1-night trip

6/10 Good

The member of staff on the front desk was very rude and not at all helpful. Overall the hotel was fairly clean and perfect for us to stay after watching a gig close by. Breakfast was not great, overpriced for the quality.
Chris, 1-night trip

10/10 Exceptional

Two the young lady on front desk 10 out 10

The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
Spencer, 1-night trip

6/10 Good

Good location for those taking exams at the Romford center, however beds we extremely uncomfortable! Size of rooms were good though compared the prison cell like rooms at the spark Hilton. Another plus was the parking was free too.
Lucy, 1-night trip

8/10 Very good

Under renovation- but very clean hotel

The hotel itself is still under renovation, but the room was clean and well put together. The room did not have any aircon or fan, and we visited when it was very warm and the rooms were so hot. Restaurant not open yet and there is nothing around that is walkable to get food.
Bethany, 1-night trip

10/10 Exceptional

Receptionist were excellent and vey informative
Lincoln, 1-night trip

2/10 Poor

Bad experience

The only good thing about this hotel was the check in lady with glasses Waited 1hour for breakfast it never came
Gurlovesandeep, 1-night trip

2/10 Poor

Nothing was like they said on website ,no gym ,no restaurant no bar , no spa it was really noisy on the weekend as people only go there for one thing so lack of sleep was there
Wessel, 6-night trip

2/10 Poor

Utterly appalling customer experience

I had an appalling experience at this hotel. On arrival at 10 p.m., I was told the systems were down and my booking couldn’t be honoured. The staff were dismissive and unhelpful, offering nothing beyond, “the computer is down, we cannot give you a room.” By the time I managed to log on to a computer at 10.30, every nearby hotel was fully booked. With zero assistance from the hotel, I was forced to secure alternative accommodation at more than double the original cost and a 30-minute drive away. To make matters worse, the hotel has still failed to issue a refund. An utterly unacceptable way to treat paying guests.
Matt, 2-night trip

10/10 Exceptional

Amazing refurb only down side no air con. But overall amazing
Adam, 2-night trip

6/10 Good

They were not able to get a key card for the rooms. So they had to keep letting me into my room . There's was only one person at reception. But had only one person at reception, who was very busy.
paul, 1-night trip

2/10 Poor

ax 1 star....

No housecleaning, the SPA not open, no restaurant even if it said "restaurant - on site), very hard beds..... Unfortunately they had a wedding last night that went out of control with vandalising, fights, KNIFE-FIGHTS, kithcen closed due to broken glass and blood in the restaurant.....
Esbjörn, 2-night trip

6/10 Good

Mixed. And charged for breakfast when free.

Rooms are decent and refurbished. Communal areas grubby. Charged for 2 breakfasts when the reservation said it was free. We'll see if they refund. Signage around hotel for 2nd floor rooms wasn't clear. Decent breakfast. Rooms were extremely hot and with no fans or a.c
1-night trip

2/10 Poor

Absolutely Terrible!!!!!

You need to take this hotel off your website. Its awful! Firstly, the area it is in is not nice. I felt unsafe the moment I arrived and I made sure I parked my car as close to the entrance as possible. The room stunk of weed! There was a guest screaming and shouting in one of the rooms next to mine. The bed sheets and pillow were dirty. The decor in the reception area and the restaurant is very very ugly. The restaurant was badly managed. My Wagu burger, although tasty was dripping with blood. The service for breakfast was awful. I wanted some granola for breakfast only to be told the had ran out of milk!!! What hotels run out of milk?? The staff looked stressed especially at breakfast. I left without having any breakfast that I had paid for. Without doubt the the worst hotel I've ever stayed in! Honestly, take this off your website your customers deserve better!
Matt, 1-night trip

6/10 Good

Wouldnt book again

When we arrived we were given a different room to the one we had booked, we were advised that hotels.com had uploaded the incorrect pictures and we only had a standard room. We asked if we could upgrade and were told all the rooms were the same and none were available. The room was small, and after 30 minutes our TV stopped working and we could get no wifi. We complained to another member of staff who said she would upgrade us, which was unexpected as we were told earlier all rooms were the same and no other rooms were available, we were then told that we were given the wrong room. We moved upstairs and the room was alot bigger but the air con did not work. We were given a fan, but didnt have a good nights sleep as the curtains were far too small to fit the whole window and were not black out. We booked for 2 nights but only stayed one. Wouldnt return
Jade, 2-night trip

4/10 Fair

No WiFi on the room and I booked premium room. Breakfast not until 7.30 which is late when being out for work. When open for breakfast started to clean coffee machine which took about 10 min. Could have been done before opening hours?
Martin, 1-night trip

2/10 Poor

The worst breakfast ever!

The hotel rooms are very nice, clean... Newly refurbished. Breakfast is the worst I have ever encountered!!.. No coffee, they had run out of beans for the machine. No coffee or tea on the second morning. Only 2 fresh juices, once empty were not refilled. No fresh fruit, no yogurt, no pastries, no variety of milks for cereals. No jams, or honey or marmalade for toast... Only butter or marmite. Cooked breakfast took 45 minutes as there was only one chef... Tables were not cleared. Glasses for juice ran out. Only one young man taking orders and serving and fielding complaints.... Non of this was his fault.... He tried to contact his managers who didn't return his calls... In the end people were turned away from the restaurant even if they had paid for breakfast as the remaining chef had left the kitchen. A refund will be persued by the four of us that spent 2 nights there!!
Lisa, 2-night trip

6/10 Good

Suppose to have a garden view and we had an extension to look at three foots away from the room. Someone at 3.20am was on their phone shouting loudly until 6.30am - not nice getting woken up in the early hours of the morning. Our complaint was suppose to be investigated and they were getting back to us - still waiting nearly a week later.
Michael, 2-night trip

2/10 Poor

This was definitely the worst stay ever at a hotel. On the 1st night, we got a huge smell of cannabis being smoked in one of the adjacent rooms on the 1st floor. On the 2nd night we were kept awake by the guests staying in the room next door. I rang the Hotel Reception and he came up and pleaded with them to keep the noise down. This went on from 11:30 - 3am! The worrying thing was that the Hotel Staff member said that it was the neighbour next door who complained. At this point, my wife was deeply upset and worried what would happen next! As for parking, it was shocking in that the car park was filled with vans all parked in a haphazard manner. Surely common sense and anyone with a sense of decency will park appropriately. This was flagged with the Hotel Reception and his advice was to park in a dark spill out area. This is clearly a hotel that attracts a certain type of guest.
2-night trip