From the moment we arrived, the lobby staff made us feel welcome—especially Alana, who went above and beyond to ensure our experience was smooth and enjoyable. We were pleasantly surprised to be allowed to check in much earlier than expected, which was a huge help.
Our original room was fine, but located in an older part of the hotel and lacked a bit of the sparkle we were hoping for. Since the full-size beds felt a bit small for us, we inquired about an upgrade. Alana, without hesitation or hassle, graciously moved us to an oceanfront room—and what a difference it made!
The upgraded room was spacious, beautifully decorated in a simple yet elegant style, and featured large, incredibly comfortable beds. The view and ambiance made our stay feel truly special. Even better, upon checkout, we were happy to find there were no unexpected charges for the upgrade.
All in all, our experience was top-notch thanks to the staff's warmth and flexibility—Alana deserves special recognition for her hospitality. We would absolutely stay here again!