I booked a hotel through Expedia that turned out to be a serious health and safety hazard. Upon arrival, I found the bathroom surfaces blood-stained, the room infested with cockroaches, and strong drug-related odors throughout the property. These are not minor cleanliness issues — they pose real risks to guests’ well-being.
I immediately contacted Expedia and submitted clear photo and video evidence. It has now been over a week, and I’ve received no refund, no follow-up, and no compensation. Shockingly, Expedia continues to list this property, despite being fully aware of the dangerous and unsanitary conditions.
This is more than just poor customer service — it’s a breach of consumer trust and public safety. I urge Expedia to take responsibility, issue a full refund, and remove this property to protect other travelers.