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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
Luxury beachfront resort with spa, near Piste Cyclable sur Paseo Xaman-Ha

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Queen Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes
6 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas, pool umbrellas
Body treatments, hydrotherapy, aromatherapy, hot stone massages
Nestled close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort offers a tranquil retreat. Relax at one of the 4 outdoor pools, indulge in spa treatments like hydrotherapy and deep-tissue massages at Atlantis: Spa in the Jungle or enjoy Mediterranean cuisine at one of the 4 on-site restaurants. With free beach cabanas, yoga classes and helpful staff available - your stay is sure to be an unforgettable experience.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 6 outdoor pools
  • Free children's club
  • Health club
  • Free use of bicycles
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas

Feel at home (6)

  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Separate sitting area
  • Television
  • Terrace
$824 nightly
The total price is $1,000
Oct 15 - Oct 16
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 22 - Sep 23
Check availability for tonight Sep 22 - Sep 23

Tomorrow

Sep 23 - Sep 24
Check availability for tomorrow Sep 23 - Sep 24
Available filters for rooms
Showing 20 of 20 rooms

View all photos for Family King Suite Ocean View

Family King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 534 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
  • 710 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 534 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 534 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub Ocean view

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
  • 534 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Queen Suite

Queen Suite | Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
  • 712 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite

King Suite | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Suite Master

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Master

  • 828 sq ft
  • Sleeps 2

View all photos for Triple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Triple Suite Deluxe

  • 645 sq ft
  • Sleeps 3

View all photos for Quadruple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Deluxe

  • 645 sq ft
  • Sleeps 4

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe

  • 645 sq ft
  • Sleeps 2

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe

  • 645 sq ft
  • Sleeps 2

View all photos for Triple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Triple Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 3

View all photos for Double Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 2

View all photos for Double Suite Deluxe with Ocean View

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 2

View all photos for Quadruple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 4

View all photos for Quadruple Suite Master with Ocean View

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Quadruple Suite Master with Ocean View

  • 828 sq ft
  • Sleeps 2

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About the neighborhood

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 6 min drive - 4.3 km
  • Playa del Carmen Maritime Terminal - 6 min drive - 4.3 km
  • Xplor Theme Park - 7 min drive - 6.4 km
  • Xcaret Eco Theme Park - 10 min drive - 8.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min drive
  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪La Terraza - ‬5 min drive
  • ‪Bar Arrecife - ‬16 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬7 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be just steps from Playacar Beach. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. MAR DE OLIVO, one of 4 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights at this luxurious resort include 2 swim-up bars, a free kid's club, and a beach bar. Fellow travelers say great things about the helpful staff and overall property condition.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

At a glance

DONE

Hotel size

    • 234 units
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Children under 4 years old are not permitted.
    • This property serves mostly plant-based meals.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)
  • Art supplies
  • Baby bath
  • Paddleboard on site

What to do

  • On the beach
  • Free beach club
  • Beach yoga
  • Paddleboard on site

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bicycle rentals
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on site

Facilities

  • 7 buildings/towers
  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 6 outdoor pools
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Elevator
  • Smooth flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Free international and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Dining

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Guests must contact this property in advance to reserve high chairs

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Children under 4 years old are not permitted.

Also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort offer free cancellation for a full refund?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 6 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, this resort doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.

What is there to do at Palmaïa-The House of AïA: All Inclusive Wellness Resort and nearby?

Have fun with onsite activities like beach yoga and cycling. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Palmaïa-The House of AïA: All Inclusive Wellness Resort also has 2 swim-up bars and a 24-hour fitness center.

Are there restaurants at or near Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 4 onsite restaurants, featuring beachfront dining, Mediterranean cuisine, and ocean views.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Palmaïa-The House of AïA: All Inclusive Wellness Resort like?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is located on the waterfront in Playacar, a short 18-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 2 minutes' walk from Playacar Beach.

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Reviews

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10

Cleanliness

10

Location

9.8

Staff & service

10

Eco-friendliness

9.8

Property conditions & facilities

What guests liked

  • The beach at this property is great, wide, and full of soft sand with plenty of loungers and cabanas available. (32 reviews)
  • The spa experience was described as "out of this world", "magical", and "wonderful" with various treatments and activities available. (19 reviews)
  • The pools were described as nice, big, and pristine, with one being like swimming in a lake. (11 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Food
Service staff
Beach
Room
Restaurant
Recreation
Spa
Family friendly
View
Bar

Reviews

10/10 Exceptional

Wonderful resort with great food, amenities and five star service.
Vladimir, 3-night trip

10/10 Exceptional

Enjoyed our stay
PREETIE, 4-night trip

10/10 Exceptional

Very clean, very modern, very trendy overall, great experience
David, 3-night trip

10/10 Exceptional

Best place in the world
Atmore, 4-night trip

10/10 Exceptional

Best hotel i stay in my life so beautiful peacefull service 10 outt of 10 super quite i felt special they treat me well and my family also!! Food amazing they are available 24/7 for you i love it there
doailyn, 5-night trip

10/10 Exceptional

Everything about this resort is wonderful
Inci, 4-night trip

8/10 Very good

Food was ok
heba, 3-night trip

10/10 Exceptional

Beautiful stay with beautiful staff!
Palak, 5-night trip

10/10 Exceptional

This is an incredible place!
Kimberly, 5-night trip

10/10 Exceptional

Great place for a relaxing vacation. The ocean views and beach were amazing.
Dean, 10-night trip

8/10 Very good

Very nice resort but absolutely no nighttime entertainment and limited restaurant options.
Tatyana, 4-night trip

10/10 Exceptional

The trip was amazing and I can’t wait to plan my next trip there
Anna, 3-night trip

10/10 Exceptional

High quality hotel, impeccable rooms, secluded beach, quiet with no parties around. Sophisticated people
Carl David, 7-night trip

10/10 Exceptional

Anniversary Trip

The greatest getaway ever!! The staff was absolutely the best. The food was amazing!! The accommodations were second to none.. we will be back soon!!
Quincy, 3-night trip

10/10 Exceptional

The best resort ever
vedat, 5-night trip

10/10 Exceptional

Beautiful. Top 20 hotels I’ve ever stayed in.
Meagan B, 4-night trip

10/10 Exceptional

Absolutely love the experience and hospitality 10/10
Swapnil, 3-night trip

10/10 Exceptional

Everything was amazing. The staff, the spa, the rituals, the layout etc. it’s wonderfully quiet with some dance options in the evening. Only thing is there should be just a few more meat options for us carnivores. Everything else was bliss
Jared, 5-night trip

10/10 Exceptional

Spacious rooms, healthy food, super friendly and helpful staff, a variety of daily activities and all an around great experience!
Sebastian, 5-night trip

10/10 Exceptional

Great property clean great staff great for solo women travelers
kinjal, 2-night trip

10/10 Exceptional

Loved all the wonderful vegan food, pristine beach, excellent staff, beautiful oceanview rooms and wellness activities. Going back for sure!
Christine, 10-night trip

10/10 Exceptional

Amazing staff and great property.
Anika, 5-night trip

10/10 Exceptional

I had an incredible stay at Palmaia. From the staff, to the room, restaurants and amenities everything was absolutely amazing. I went by myself and it was very resourcing. Lots of activities such as breathing session, yoga, meditation, gym and spa treatments that are out of this world. The food was terrific and the mocktail list is spectacular. I would recommend without hesitation as a solo traveller, friends or couple. I find it might be a little boring for the kids (depending on your kids!) Enjoy!
Julie, 3-night trip

8/10 Very good

Excellent. Made for plant-based diet people.
Bernardo, 4-night trip

10/10 Exceptional

Beautiful magical place, will be returning back.