The most disappointing hotel experience we’ve ever had.
Upon arrival, we walked through a courtyard populated by cats, which appeared to be fed by the hotel staff with cold cuts. The reception area itself was unkempt, with dust stained carpets, a heavy, artificial perfume scent maskin stale odour of cigarettes, and a generally run-down appearance. We were given room 106, which looked nothing like the photos we had seen when booking months in advance.
The room was dark, with mismatched and insufficient lighting. The carpet was dirty, the headboard had fallen behind the bed, the walls were scuffed and poorly painted, and there was clearly no attention to detail. The mirror light in the bathroom didn’t work, the shower had almost no water pressure, and the view from the window was of a pile of discarded kitchen debris. Worst of all, the bedding — including pillows, duvet covers, and sheets — felt damp and cold. The room had no functioning heating system. We had to thoroughly air out the room just to make the bed somewhat usable.
Every morning, we were abruptly woken by extremely loud construction noise coming from directly beneath our room — including a jackhammer.
We booked this hotel six months in advance and were assigned a room directly above a construction site without any notice or opportunity to make alternate arrangements. Every complaint — from a broken safe to the unbearable noise and poor hygiene. Where met with indefference from the staff.