"A. Check-In Issues
- I booked the hotel via Expedia from the USA, with check-in scheduled for 11/29. Upon arrival, the staff informed me that due to an Expedia glitch, they did not have my reservation.
- I requested written confirmation to present to Expedia, but after a few minutes, they claimed it was actually their own computer glitch. I again asked for written proof to support my refund request.
- When I inquired about alternative accommodations in Mandawa, they mentioned that most hotels were fully booked due to the marriage season.
- After some discussion, the front desk offered me a room that was in poor condition—shabby and smelly. I refused and insisted on documentation. They then showed me another room, but it was not the Premier Suite I had booked.
- I made it clear that I would not compromise on quality, as I had reserved the highest category room. After 45 minutes of back-and-forth, they finally allotted me the correct Premier Suite. This delay suggested that rooms were available, but the hotel may have been attempting to resell them at higher rates due to seasonal demand.
B. Quality of Service
- Bathroom taps malfunctioned.
- No curtain on the bathtub, causing water spillage and safety risks.
- Basic amenities (like a tumbler) were missing and had to be requested.
C. Conclusion
- I checked out a day early, spending less than two hours in the hotel despite a two‑night booking, and stayed elsewhere."
